Jenn-Air JUR24FRERS, Use & Care Manual

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JENN-AIR

®

 REFRIGERATION 

LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED 
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the 
Customer eXperience Center:

■

Name, address and telephone number

■

Model number and serial number

■

A clear, detailed description of the problem

■

Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1.

Before contacting us to arrange service, please determine whether your product requires repair. Some questions 
can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver 
section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit 

https://jennair.custhelp.com.

2.

All warranty service is provided exclusively by our authorized Jenn-Air Service Providers

. In the U.S. and 

Canada, direct all requests for warranty service to: 

Jenn-Air Customer eXperience Center

1-800-JENNAIR (1-800-536-6247)

If outside the 50 United States or Canada, contact your authorized Jenn-Air dealer to determine whether another warranty applies.

https://jennair.custhelp.com

FIVE YEAR LIMITED WARRANTY

WHAT IS COVERED

WHAT IS NOT COVERED

TWO YEAR LIMITED WARRANTY

For two years from the date of purchase, when this major appliance is 
installed, operated and maintained according to instructions attached 
to or furnished with the product, Jenn-Air brand of Whirlpool 
Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will pay for 
Factory Specified Replacement Parts and repair labor to correct 
defects in materials or workmanship that existed when this major 
appliance was purchased, or at its sole discretion replace the 
product. In the event of product replacement, your appliance will be 
warranted for the remaining term of the original unit's warranty 
period.

THIRD THROUGH FIFTH YEAR LIMITED WARRANTY ON CAVITY 

LINER AND SEALED REFRIGERATION SYSTEM

In the third through fifth years from the date of purchase, when this 
major appliance is installed, operated and maintained according to 
the instructions attached to or furnished with the product, Jenn-Air 
brand will pay for factory specified replacement parts and repair 
labor for the following components to correct non-cosmetic defects 
in materials and workmanship in this part that prevent function of the 
refrigerator and that existed when this major appliance was 
purchased:

■

Refrigerator/freezer cavity liner if the part cracks due to defective 
materials or workmanship.

■

Sealed Refrigeration system (includes compressor, evaporator, 
condenser, dryer and connecting tubing).

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED 
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. 
Service must be provided by a Jenn-Air designated service company. 
This limited warranty is valid only in the United States or Canada and 
applies only when the major appliance is used in the country in which 
it was purchased. This limited warranty is effective from the date of 
original consumer purchase. Proof of original purchase date is 
required to obtain service under this limited warranty.

1.

Commercial, non-residential or multiple-family use, or use inconsistent 
with published user, operator or installation instructions. 

2.

In-home Instruction on how to use your product.

3.

Service to correct improper product maintenance or installation, 
installation not in accordance with electrical or plumbing codes or 
correction of household electrical or plumbing (i.e. house wiring, fuses or 
water inlet hoses).

4.

Consumable parts (i.e. light bulbs, batteries, air or water filters, 
preservation solutions, etc.).

5.

Defects or damage caused by the use of non-genuine Jenn-Air parts or 
accessories.

6.

Damage from accident, misuse, abuse, fire, floods, acts of God or use 
with products not approved by Jenn-Air.

7.

Repairs to parts or systems to correct product damage or defects 
caused by unauthorized service, alteration or modification of the 
appliance.

8.

Cosmetic damage including scratches, dents, chips, and other damage 
to appliance finishes unless such damage results from defects in 
materials and workmanship and is reported to Jenn-Air within 30 days. 

9.

Discoloration, rust or oxidation of surfaces resulting from caustic or 
corrosive environments including but not limited to high salt 
concentrations, high moisture or humidity or exposure to chemicals.

10.

Food or medicine loss due to product failure.

11.

Pick-up or delivery. This product is intended for in-home repair.

12.

Travel or transportation expenses for service in remote locations where 
an authorized Jenn-Air servicer is not available.

13.

Removal or reinstallation of inaccessible appliances or built-in fixtures 
(i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, 
drywall, etc.) that interfere with servicing, removal or replacement of the 
product.

14.

Service or parts for appliances with original model/serial numbers 
removed, altered or not easily determined.

The cost of repair or replacement under these excluded circumstances 
shall be borne by the customer. 

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A 
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow 
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific 
legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Jenn-Air makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations 
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you 
should ask Jenn-Air or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. JENN-AIR 
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of 
incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and 
you also may have other rights that vary from state to state or province to province.