15
TROUBLESHOOTING GUIDE
Symptom
Possible Problem
Solution
AC Adaptor is not plugged
into a wall outlet or the
connector is not plugged
into the power supply jack
on the back of the unit.
Plug the AC adaptor into a wall outlet and plug
the connector into the supply jack on the unit.
The unit does
not respond
(no power).
Wall outlet is not
functioning.
Plug another device into the same outlet to
confirm the outlet is working.
Speaker batteries are dead
Recharge the speaker batteries
Wireless speaker is not
linked with the transmitter
Firmly plug the USB transmitter into USB port
of the Docking Base. Go through “Linking”
process to link the speakers.
Speaker placement out of
range
Relocate the speaker within wireless
operating range
Computer USB port not
work
Try another USB port of computer or try
another computer.
Computer not select
“SYNIC Wireless Audio” as
audio output device
Follow “PLAYING MUSIC IN YOUR
COMPUTER” section instruction in this
manual to set it.
No Sound
Volume set too low
Press the button to turn the sound
level up.
iPod/iPhone is not installed
properly.
Remove your iPod/iPhone from the dock and
check for obstruction on the connectors in the
dock and on your iPod/iPhone. Then reseat it
on the dock.
iPod/iPhone
does not
respond to the
speaker
system.
Your iPod/iPhone is locked
up.
Please make sure that your iPod/iPhone is
working properly before docking into the unit.
Please refer to your iPod/iPhone manual for
info on resetting the iPod/iPhone.
iPod/iPhone is not installed
properly.
Remove your iPod/iPhone from the dock and
check for obstruction on the connectors in the
dock and on your iPod/iPhone. Then reseat it
in the dock.
iPod/iPhone
does not
charge.
iPod/iPhone is locked up/
frozen. iPod/iPhone battery
has problem.
Please make sure your iPod/iPhone is
working properly before docking into the unit.
Please refer to your iPod/iPhone manual for
details on resetting.
Volume level is set too high.
Decrease the volume.
If the iPod/iPhone original sound source is of
poor quality, distortion and noise are easily
noticed with high-power speakers. Try a
different audio source such as a music CD.
Sound is
distorted.
Sound source is distorted.
If you are using an external sound source like
older generation of iPod, try reducing the
output volume on the device itself. Also try
turning bass boost OFF or change the EQ
setting.
Unit gets warm
after extended
play at high
volume.
This is normal.
Turn the unit off for a period of time or lower
volume.
