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Self Diagnosis
Picture Problem
Diagnose issues with your TV.
> Settings > Support > Self Diagnosis
Use the
Picture Test
to help diagnose picture issues and the
Sound Test
to diagnose
sound issues. Use the
Network Test
to test network connection and use the
Input
Connection Test
to show all related information with external connections.
Note:
• If the test picture does not appear or there is noise or distortion, the TV may have a
problem. Contact the service company in your country.
• If the test picture is displayed properly, there may be a problem with an external device.
Please check the connections.
• If the problem persists, check the signal strength or refer to the external device's user
manual.
When the TV has trouble with the picture, these steps may help resolve the problem.
Picture Test
> Settings > Support > Self Diagnosis > Picture Test
Before you review the list of problems and solutions below, use
Picture Test
to determine
if the problem is caused by the TV.
Picture Test
displays a high definition picture that you
can examine for flaws or faults
Troubleshooting
The Problem
Possible Solutions
No picture, or black and
white picture.
The picture is distorted.
• Unplug TV from AC outlet and re-plug after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
• The compression of video content may cause picture distortions,
especially in fast moving pictures from sports programmes and action
movies.
• If the signal reception is weak or poor, screen distortion may be visible
but it is not a malfunction.
• Mobile phones used close to the TV (within 1 m) may cause noise on
analogue and digital channels.
Sound Problem
When the TV has difficulties with sound, these steps may help resolve the problem.
Sound Test
> Settings > Support > Self Diagnosis > Sound Test
If the TV plays the Sound Test melody without distortion, there may be a problem with an
external device or the broadcast signal's strength.
