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Frequently Asked Questions
1. Device does not power on
- Check battery power
- Charge battery and try again
- After charging and if problem still persists, call for customer service
2. Cannot hear with your earphones
- Check volume level
- Check if earphones are connected properly
3. Noisy interruptions
- Check if earphone is clean, dirty earphones will create noise
interruption
- Try playing another music file
- Check if music file is “corrupted”
4. FM bad reception
- Change your earphone line and device position
- Turn off any other electrical device nearby that may cause interference
- Earphone acts as antenna
5. Display garbled
- Check if correct language is selected
6. Cannot download files
- Check if device and your computer connected properly
- Check if the memory is full
- Check if the USB cable is defective