Jinpeng Telecommunication Industrial Co., Ltd.
Rev
Page 87 of 93
Chapter 9 Solve problems
Help and personal needs
To save the time and expense of an unnecessary service call, perform the
simple checks in this section before contacting a service professional.
When you switch on your phone, the following messages may appear:
• The network connection has been lost. You may be in a weak signal area.
Move and try again.
• You are trying to access an option for which you have no subscription
with your service provider. Contact the service provider for further details.
You have entered a number but it was not dialled
• Be sure that you have pressed [ ].
• Be sure you have accessed the right cellular network.
• Be sure that you have not set an outgoing call barring option.
Your correspondent cannot reach you
• Be sure that your phone is switched on. ([ ]pressed for more than one
second.)
• Be sure that you are accessing the correct cellular network.
• Be sure that you have not set an incoming call barring option.
Your correspondent cannot hear you speaking
• Be sure that you have switched on the microphone.
• Be sure that you are holding the phone close enough to your mouth. The
microphone is located at the bottom of the phone.
The phone starts beeping and “Warning. Low battery” flashes on the
display
• Your battery is insufficiently charged. Recharge the battery.