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TROUBLESHOOTING
CHOCOLATE DOES NOT FLOW PROPERLY:
1. Fountain is not level: The base of the fountain must be level in order for chocolate
to flow properly. If the fountain is flowing heavily on one side, raise that side of the
fountain using the adjustable feet until it flows evenly.
2. Air bubbles: Air is often trapped inside the centre column when the fountain is initially
turned on or if the chocolate level in the basin becomes too low. This causes gaps in
the chocolate flow. To resolve this, simply turn the fountain off, allow it to sit for 15-30
seconds, and turn it back on. Repeat this procedure until the fountain is flowing at full
capacity.
3. Not enough chocolate: Refer to the “FOUNTAIN CAPACITY” table to ensure that you
are meeting the minimum capacity requirement.
4. Chocolate is too thick: Chocolate will not flow correctly if it is at the wrong
temperature. Generally, for Dark chocolate, the temperature should be increased.
For White and Milk chocolate, the temperature should be decreased. Please see
“CHOCOLATE OPERATING TEMPERATURES” for appropriate temperatures.
5. Food blocking fondue flow: Turn the motor off and use a spatula to check for food
items that may have become lodged between the bottom of the centre column and
the basin.
6. Small food particles in the fondue: Small pieces of food flowing in the fondue may
cause gaps as the pieces flow over the cups. Turn the motor off and try to remove the
food with a spatula or strainer.
CHOCOLATE IS THICK AND LUMPY:
White and Milk chocolate are especially susceptible to overheating. When over heated,
chocolate thickens and becomes lumpy. To correct this, stir small amounts of vegetable
oil or cocoa butter into the chocolate until it reaches the appropriate consistency.
Chocolate may also be placed in a blender and mixed with the thinning agents. Consult
“CHOCOLATE OPERATING TEMPERATURES” to ensure you are using the appropriate
temperature. To avoid burning, stir the chocolate occasionally with a spatula, scraping it
from the bottom of the basin as you stir. Chocolate will also become lumpy if it has come
into contact with water.
THE FOUNTAIN WILL NOT HEAT PROPERLY:
1. Electrical problem: Make sure that the fountain is plugged into a working electrical
outlet and that the switch is in the ON or PREHEAT position. If you have another
appliance plugged into the same outlet, the fountain may not be receiving enough
electricity.
2. Sensor Fault: Check the fountain display if it says SF’ Please call our JM Posner
Customer Service Department for further assistance.
3. Loose wiring: Unplug the fountain, turn it over, and remove the protective base net.
Check to see that all of the wires and contacts are firmly in place.
