Johnson Controls IQ WiFi 6, Installation Manual

Page 1: ...Johnson Controls IQ WiFi 6 Version 1 0 0 IQ WiFi 6 INSTALLATION MANUAL 6 Dependable Wi Fi coverage for home or business ...

Page 2: ...iFi 6 FROM IQ PANEL 19 Installer settings 20 WIFI dashboard 21 Profiles 23 Renaming your network name SSID 24 Creating a guest network 25 Software updates 26 Testing your speed 27 Renaming controller or agents 28 Viewing connected devices 29 Renaming connected devices MANAGING IQ WiFi 6 FROM WEB INTERFACE 31 Web login 32 Status tab 33 System Auto and manual updates 34 Services Profiles and URL fil...

Page 3: ...IQ WiFi 6 OVERVIEW ...

Page 4: ...o install and customize the IQ WiFi 6 Note that the information presented is not comprehensive but is intended to provide guidance and information regarding the most The information contained is confidential and proprietary and is solely owned by Johnson Controls Any reproduction modification or distribution without permission is strictly prohibited SUPPORT INCLUDED IN THE BOX Mounting Bracket IQ ...

Page 5: ...i Mount is designed to mount onto a low voltage single gauge back box or to be mounted with drywall anchors DO NOT MOUNT ON A HIGH VOLTAGE BOX OR CEILING MOUNT If paring with a low voltage box use two size 6 standard screws M3 5 that are 1 inch 2 54 cm in length When installing mount to router note the orientation and verify that the router slides down onto the mount often providing a click onto t...

Page 6: ...ress restart Press hold 10 sec Factory Default WAN Wide Area Network Internet in BACK LAN Local Area Network Network out DC IN Power Supply WPS Once this button has been pushed you have 2 minutes to push the WPS button on a corresponding Wi Fi device to connect it to the network Power Status LED Smart Home Status WAN Status ...

Page 7: ...date On Critical Fault Detected Blink Factory reset WAN Status Off No WAN Link No Mesh Link On WAN Link Agent Mesh Link Strong Single Blink Off Agent Mesh Link Medium Double Blink Off Agent Mesh Link OK Blink WPS Pairing in Progress Wait Smart Home Status Off No Smart Home On Smart Home Online Blink Smart Home Pairing LAN Status Off No LAN Link WiFi Not Available On WiFi Available ...

Page 8: ... the bottom of IQ WiFi 6 shows the device s MAC address Password and serial number The packaging also includes a QR code that can be scanned by a smartphone camera for easy setup IQ WiFi 6 OVERVIEW LABELS Sticker included in every box detach and place on IQ WiFi 6 EXAMPLE ...

Page 9: ...or ALL Wi Fi devices on the network Offering support for the entire network Great for Keeping the security and smart home devices private hidden from the rest of the Wi Fi connected devices on the network Making online remote support easier as only known authorized devices should be connected Ensuring better connectivity for dealer supported devices JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY PA...

Page 10: ...o seven 7 additional nodes to eliminate dead spots and boost overall network performance IQ WiFi 6 will not increase the speed coming from the customer s ISP Internet Service Provider but can ensure the customer is getting the best coverage throughout their location Please note that not all buildings are the same and building materials wireless interface and other factors can limit Wi Fi range ...

Page 11: ...INSTALLING THE IQ WiFi 6 ...

Page 12: ... IQ WiFi 6 to run in parallel to the customer s primary network plug the ethernet cable into an available port on the customer s existing router It s recommended that the first unit otherwise known as the controller be powered up as part of the first few steps to getting on a job site with the ethernet plugged into the WAN port as an update will be automatically launched if needed This updated can...

Page 13: ...Plug each end of the ethernet cable into the LAN port of both the Controller and the Agent Please note When configuration is complete the WAN LAN and Power status LEDs will be solid GREEN This process can take as long as 10 MINUTES to complete Once configuration is complete you can unplug power and the physical connection between the LAN connection and place in a wireless location If within wirele...

Page 14: ...r configuration Once powered and physically connected with the provided ethernet cable the connected Agents will auto configure and update based on Controller device settings Please note When configuration is complete the WAN LAN and Power status LEDs will be solid GREEN Once configuration is complete you can unplug power and the physical connection between the LAN connection and place in a wirele...

Page 15: ...your location to maximize your mesh WI FI network Ensure desired location has an available power outlet Once the agent has powered up completely the power LED will stop fl ashing Activate WPS on the controller then activate WPS on the agent Ethernet backhaul is supported when you plug an ethernet cable between LAN to LAN A switch may be needed for more than two IQ WiFi 6 s 1 3 JOHNSON CONTROLS CON...

Page 16: ... PAGE OF 16 55 1 3 1 Open settings tray touch Settings Advanced settings type valid dealer or install code WiFi 2 Look for the broadcasting SSID or network name and touch it SSID will be IQ_WIFI_XXXXXX 3 Enter password printed on sticker or bottom of router 4 Touch connect 4 2 ...

Page 17: ...ork Name SSID WPS mode is also supported for wireless connection Default User Name admin Default Password Default password is case sensitive and located on the bottom of IQ WiFi 6 titled PW Wired Connection Connect your laptop to the IQ WiFi 6 via the LAN port on the back of the controller or agent LAN port Open up a web browser chrome recommended and type in the following 192 168 105 1 default ga...

Page 18: ...MANAGING IQ WiFi 6 FROM IQ PANEL ...

Page 19: ...ings can be displayed and adjusted here Activate WPS when enabled can help pair additional agents to the controller Guest Network enabled by default can be disabled in installer settings and from Panel Dashboard if enabled Installer Settings Security Network Reconnect enabled by default Pushes all IQ devices to a secure unmanageable security SSID Profile Security Unchecked by default WIFI Dashboar...

Page 20: ... the customer the ability to view connected devices create profiles enable a guest network and test internet speed Note internet speed tests can take a few minutes depending on the connected ISP Please be patient while the system reports back current connectivity Profiles can be created from the IQ WIFI Front Dashboard and connected devices will only default to Unmanaged Devices See page 20 ...

Page 21: ...d New Profile 1 2 Type in a unique profile name 3 Touch OK 2 4 Touch Unmanaged Devices 4 Note Unmanaged Devices profile can not be deleted or renamed Profiles empower you to manage all the devices on your network To delete any other profiles that have been added simply press and hold on that created profile and an option to delete that profile will appear 3 ...

Page 22: ...To change the profile for each device touch the device name 2 Touch the down arrow on the profile line change the device profile 3 Touch and select the desired profile for the device Note Profiles are designed to pause and play internet connectivity Once created you can administer manual pauses to control Internet access 1 2 3 ...

Page 23: ...s to be the same as well Open settings tray touch settings advanced settings type valid code touch installation devices WI FI devices IQ WI FI Enter in a unique Network Name SSID of your choice Enter a password that you can remember This information will be needed to connect to the IQ WIFI from any other wireless device Network SSID cannot contain or spaces or backslash 1 3 2 Touch the down arrows...

Page 24: ...uest Network Touch the down arrows to make edits to the 2 4 5GHz Guest Network Name SSID 3 Enter a unique Network Name SSID The Guest Network is enabled by default To disabled enable follow these steps 1 4 2 Note Guest network can be disabled from the IQ WIFI Front Panel Dashboard as well Enabling disabling the guest network will reboot the router will take 5 seconds before the panel will show tha...

Page 25: ...ATUS Green shows Internet Status Firmware Status and Connections Status 3 REBOOT ALL Icon to reboot all connected IQ WiFi 6 devices 4 CHECK FOR UPDATE Icon to validate and update if available the connected IQ WiFi 6 Note If adding an additional agent to a preexisting IQ WiFi 6 to improve wireless performance validate that the firmware on the IQ WiFi 6 mesh is the same and if it is not update Open ...

Page 26: ...ONTROLS CONFIDENTIAL AND PROPRIETARY PAGE OF 26 55 Open settings tray touch settings advanced settings type valid code touch installation devices WI FI devices IQ WI FI Touch the INTERNET icon Touch the TEST MY SPEED button 1 2 3 ...

Page 27: ...hen renaming a controller or agent please note that the unique name entered can t have any spaces Touch the down arrow 2 Open settings tray touch settings advanced settings type valid code touch installation devices WI FI devices IQ WI FI IQ WI FI Touch either the IQ WI FI or WiFi POINTS icon Type in a unique controller or agent name 3 3 4 1 ...

Page 28: ...55 Open settings tray touch settings advanced settings type valid code touch installation devices WI FI devices IQ WI FI Touch the DEVICES icon 1 2 3 Note When viewing connected devices you can manage internet connectivity by unchecking not internet the checkbox of a connected device ...

Page 29: ... devices WI FI devices IQ WI FI Touch the DEVICES icon 2 3 Note When viewing connected devices you can manage internet connectivity by unchecking not internet the checkbox of a connected device 1 Touch the CONNECTED DEVICE 4 Touch the pencil icons too rename or adjust the default image per connected device 5 Device icons can be edited to aid with viewing connected devices ...

Page 30: ...MANAGE IQ WiFi 6 FROM WEB INTERFACE ...

Page 31: ...ord Username admin Password located on the bottom of each IQ WiFi 6 unit 1 2 3 After all the physical connections are made see steps 1 4 on page 12 using a web browser you can manage IQ WiFi 6 Manage IQ WiFi 6 from the Web Interface using the STATUS TAB or by touching the Johnson Controls icon in the top left corner after you have logged in ...

Page 32: ...ad Average B Memory total Available Free and Buffered C Network IPV4 WAN Status IPv6 WAN Status and Active Connections D DHCP Leases a complete list of IPv4 devices E DHCPv6 Leases a complete list of IPv6 devices F Wireless this is an overview of current WiFi settings on IQ WiFi 6 G Associated Stations all connected agents with agent details H Dynamic DNS an overview of Dynamic DNS configurations ...

Page 33: ...i 6 C Firmware Update from this tab you can manually update IQ WiFi 6 or disabled automatic updates D Reboot from this tab you can perform a reboot to IQ WiFi 6 Manage IQ WiFi 6 from the Web Interface using the SYSTEM TAB to disable auto updates change the host name or change your timezone 2 Please note Once the password has been changed from default password the only way to access IQ WiFi 6 web i...

Page 34: ...is tab you can change the administrator password for accessing the IQ WiFi 6 C Hosts from this tab you can manually update IQ WiFi 6 D Profiles from this tab you can create profiles E UPNP F OpenVPN from this tab you can create an OpenVPN used for remote connectivity Manage IQ WiFi 6 from the Web Interface using the SYSTEM TAB to enable auto updates change the host name or change your timezone 3 ...

Page 35: ...over your network interfaces to control network traffic flow Port forwarding allows remote computers on the internet to connect to a specific computer or service within the private LAN Traffic rules define policies for packets traveling between different zones for example to reject traffic between certain hosts or to open WAN ports on the router E Speed Test Test ISP speed between server and IQ Wi...

Page 36: ... traf fi c based on credentialed access i e username and password Static IP means that regardless of the connection method request the same Network Interface Card PC will be issued one pre de fi ned IP that will never change DHCP is a way for a network to allocate unique IP addresses to the devices i e computers and smartphones etc within it so that traf fi c can be delivered back n forth without ...

Page 37: ...TROUBLESHOOTING ...

Page 38: ...When you restart your network follow this sequence 1 Turn off and unplug the modem 2 Turn off the IQ WiFi 6 3 Plug in the modem and turn it on Wait two minutes 4 Turn on the IQ WiFi 6 and wait for the power LED to stop fl ashing SEQUENCE TO RESTART YOUR NETWORK ...

Page 39: ...press the WPS button on the agent 5 Wait for the agent internet LED to light solid GREEN The agent WiFi LED will slowly blink GREEN when communicating 6 Move the agent to a new location and connect the agent to a power source 7 At the new location check the agent power LED and make sure it is solid GREEN If agent is not preforming well check the WAN LED to verify that it is not fl ashing for 30 se...

Page 40: ...l is connected to the IQ WiFi 6 network If you do not want to use a WiFi connection you can connect your computer to the IQ WiFi 6 with an Ethernet cable If you changed the admin password and you forgot what it is reset the IQ WiFi 6 back to factory default settings YOU CAN T LOGIN INTO THE IQ WiFi 6 ...

Page 41: ... is displayedClick NETWORK ADVANCED tab The ADVANCED Home page displays 8 Check that an IP address is shown for the WAN Internet IPv4 section 9 If 0 0 0 0 is shown your IQ WiFi 6 did not obtain an IP address from your Internet service provider ISP 10 If your IQ WiFi 6 cannot obtain an IP address from the ISP you can force your cable or DSL modem to recognize your new IQ WiFi 6 by restarting your n...

Page 42: ...SPECIFICATIONS ...

Page 43: ...ton on the back 1 Reset button on the back Frequency Type Wireless IEEE 802 11 b g n ax 2 4GHz IEEE 802 11 a n ac ax 5GHz Power Adapter Input 100 240VAC 50 60Hz 0 68A Max Output 12 VDC 1 5A 18 0W Weight 425g Operating Temperature 0 C 40 C 32 F 104 F Operating Humidity 10 90 RH non condensing Altitude 0 to 2000 m Dimensions 151 4 mm x 150 4 mm x 55 4 mm JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY...

Page 44: ...11 b g n ax 2 4GHz IEEE 802 11 a n ac ax 5GHz DHCP Server Client Protocols IPv4 and IPv6 Guest Network 2 4GHz 5GHz Ethernet On Boarding Supported Topology Dump Supported OTA Supported Application OpenWRT Web GUI Configuration JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY PAGE OF 44 55 SPECIFICATIONS ...

Page 45: ... be disposed of separately from general household i e residen ti al and commercial waste Take it to a designated waste collec ti on point in your area for safe disposal and recycling in accordance with Na ti onal Regional State and Local Regula ti ons and Laws By doing this conserva ti on of natural resources protec ti on of the environment and human health occurs US and Canadian point of contact ...

Page 46: ...dance with the instruc ti ons may cause harmful interference to radio communica ti ons However there is no guarantee that interference will not occur in a par ti cular installa ti on If this equipment does cause harmful interference to radio or television recep ti on which can be determined by turning the equipment o ff and on the user is encouraged to try to correct the interference by one or mor...

Page 47: ...R d Industrie Canada applicables aux appareils radio exempts de licence L exploita ti on est autorisée aux deux condi ti ons suivantes 1 l appareil ne doit pas produire de brouillage et 2 l u ti lisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est suscep ti ble d en comprome tt re le fonc ti onnement This Class B digital apparatus complies with Canadi...

Page 48: ...s qui ont été testées The County Code Selection feature is disabled for products marketed in the US Canada La fonction de sélection de l indicatif du pays est désactivée pour les produits commercialisés aux États Unis et au Canada Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and o...

Page 49: ...ivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada Radiation Exposure Statement This equipment complies with radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 27cm between the radiator your body Recycling and Disposal Dispose in accordance with applicable legislation...

Page 50: ... two conditions 1 this equipment or device may not cause harmful interference and 2 this equipment or device must accept any interference including interference that may be caused by undesired operation Radiation Exposure Statement This equipment complies with radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 2...

Page 51: ...device may not cause harmful interference and 2 this equipment or device must accept any interference including interference that may be caused by undesired operation Radiation Exposure Statement This equipment complies with radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 27cm between the radiator your body R...

Page 52: ...2AAJXQS WIFI6 UL Listed UL 62368 1 Canada IC ID 11205A QSWIFI6 cUL Listed CSA C22 2 No 62368 1 Mexico EUROPE All countries except United Kingdom CE LVD Directive 2014 35 EU IEC EN 62368 1 EMC Directive 2014 30 EU RED Directive 2014 53 EU RoHS Directive 2011 65 EU POP Regulation EU 2019 1021 Eco Design Regulation EU 2019 1782 power supply only ...

Page 53: ...CONFIDENTIAL AND PROPRIETARY PAGE OF 53 55 SPECIFICATIONS Compliance Notes LATAM Latin America South America Peru MTC Certificate No TRSS52068 Uruguay URSEC VU20210920 013085 All others FCC See information United States ...

Page 54: ...JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY PAGE OF 54 55 SPECIFICATIONS Compliance Notes EMEA Middle East Asia Australia New Zealand RCM RCM NZ ...

Page 55: ...Document IQWIFI6 IM Revision Date 2021 11 Software version 1 1 0 Johnson Controls Inc proprietary Reproduction without permission is not permitted ...