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    INSTALLATION MANUAL

Need help? Contact us at support@havenlock.com

INSTALLING YOUR IQ Lockdown 

Charging Cable

USB Charging cable used to charge 

your IQ Lockdown

Power Adapter

120v AC USB Adapter for use with 

included charging cable

Included Items:

C

Control Panel

F

Hand Press

E

Locking Gate

Control Panel (inside of shell enclosure under shelf)

1

Charging

Push the Reset button (R) through the pinhole to wake the unit from shipping mode. Plug the included charging cable (USB end) into the 
included power adapter. Open the Haven / IQ Lockdown Control Panel cover (C) and plug the charging cable into the Charging Port (D). The 
status indicator LED will flash Yellow every 2.5 seconds when charging. Each lock comes with greater than a 30% charge. You may want to allow 
IQ Lockdown to fully charge 6-8 hours before use.

2

Cycling the Lock

Cycling the lock a minimum of 10 times prior to installation ensures that the nylon straps inside the lock

are properly stretched and calibrated. During shipment parts can settle and this cycling allows the parts to “stretch” and maximize their effectiveness. 
A “cycle” is simply locking and unlocking the lock via the hand press (F) and lock gate (E). Cycling the lock via the app a minimum of 5 times helps 
ensure the servo motor is properly engaged and ready for use.

3

Include in Z-WAVE Network

Push the Pairing button (B) to start the inclusion process. See “Network Inclusion/Exculsion” in the Z-WAVE section for more details. After 
inclusion, cycle the lock via the mobile app or customer site a minimum of 5 times to ensure proper opertion and servo cycling.  Refer to 
installation manuals for compatible panels for details on how to connect and control IQ Lockdown from these panels.  The following are the 
recommended compatible panels: DSC Power Series NEO, Power Series PRO, Qolsys IQPanel2, IQHub, and IQPanel4.

5

Connect Hardwire Accessories

Your lock may come with a wire harness (G) protruding from the control panel.  This wiring harness is used for connecting an accessory to the 
lock. Before you proceed to hardwiring any accessory please follow the instructions on the hardwire accessory installation page. 

D

Charging Port

B

Pairing Button

R

Reset Button (use pin)

A

Status Indicator

Wire Harness

G

Mounting Hardware, 

Bracket, & Plate Cover  

Hardware is listed on the install 

diagram along with included 

assembly components, bolts, and 

tools required

*NOTE*

In order to mount the lock to a standard 2’ commercial frame and door you need to check several things.  First confirm the door is either an 
in-swing or an outward swinging door.  This will dictate the bracket that you use.  Second confirm that the frame is a 2” and/or can accept the 
bracket and configuration.  Third, confirm that the door is either solid core or a metal door that is in good condition.  Check pages 10 and 11 for 
further installation steps and instructions. 

Preparation for Hardwre Installation

4

Summary of Contents for IQLOCKDOWN

Page 1: ...wn Z WAVE Operation LED and Sounds Outward swinging door configuration In swinging door configuration Hardware Accessory Installation Troubleshooting Important Safeguards 1 3 6 7 11 12 13 14 16 17 High strength Z WAVE enabled smart lock for Commercial applications Installation Manual PLACE DSK HERE IQLOCKDOWN Notice the included install template in the box should be used as a guide Once holes are ...

Page 2: ...ial tools IQ Lockdown is designed as a lock to prevent a closed door from being forced open when blunt forced is used against the middle section of the door near the outside door handle Any other entry attempt does not fall under the product definition or purpose of IQ Lockdown For instance a person who uses a special tool to remove the door or any elements of the door or attempts to cross the bar...

Page 3: ...ont pas approuvés par HavenLock Inc and Johnson Controls pourrait annuler l autorité de l utilisateur de faire fonctionner l équipement This device contains licence exempt transmitter s receiver s that comply with Innovation Science and Economic Development Canada s licence exempt RSS s Operation is subject to the following two conditions 1 This device may not cause interference 2 This device must...

Page 4: ...3 INSTALLATION MANUAL WARRANTY INFORMATION For the most updated manual warranty information terms and conditions please visit the QR Code below ...

Page 5: ...4 INSTALLATION MANUAL 29010962R002 ...

Page 6: ...the correct disposal of this product will contribute to the efficient use of natural resources For more information about where you can take your waste equipment for recycling please contact your local city office or your household waste collection service CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS ATTENTION IMPORTA...

Page 7: ...tton B to start the inclusion process See Network Inclusion Exculsion in the Z WAVE section for more details After inclusion cycle the lock via the mobile app or customer site a minimum of 5 times to ensure proper opertion and servo cycling Refer to installation manuals for compatible panels for details on how to connect and control IQ Lockdown from these panels The following are the recommended c...

Page 8: ... may be operated with a finger press Pairing button is used for network inclusion network exclusion and defaulting and removing the IQ Lockdown from the network Device Reset Locally Command Class Reset button is used to perform a microprocessor reset 1 Reset microprocessor Tap Reset button with paperclip 2 Default settings and remove from network Hold Pairing button until Red LED comes on and then ...

Page 9: ...an still be lowered 3 When charger is plugged in Battery report is sent to the Lifeline One second later Notification CC sends Power Management 0x08 event Battery is charging 0x0C Yellow LED flashes every 2 5 seconds 4 When charge is complete Battery report is sent to the Lifeline One second later Notification CC sends Power Management 0x08 event Battery is fully charged 0x0D Battery CC V2 support ex...

Page 10: ...MMAND_CLASS_DOOR_LOCK 2 COMMAND_CLASS_CONFIGURATION COMMAND_CLASS_ASSOCIATION 8 4 4 2 COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION COMMAND_CLASS_ASSOCIATION_GRP_INFO COMMAND_CLASS_FIRMWARE_UPDATE_MD 3 3 5 Command Class List Security S0 or Access Control Command Class List Security None Name COMMAND_CLASS_ZWAVEPLUS_INFO COMMAND_CLASS_TRANSPORT_SERVICE COMMAND_CLASS_SECURITY Version 2 COMMAND_CLASS_SECUR...

Page 11: ...ds Parameter 0xCD Name Lockdown Z vs Connect Z Product Description This parameter distinguishes the firmware between the Residential Haven Connect Z and the Commercial IQ Lockdown For Lockdown this parameter should be set to 0x02 Residential is 0x01 This parameter drives the product ID reported to Z wave controllers and enables disables the capability of wired control inputs often used in commercia...

Page 12: ...sing reset button 3 Yellow 2 Chirp After Reset Unit is locked and detects an impact 3 Yellow 1 Chirp Security notification Impact Detection Glossary NWI Network Wide Inclusion NWE Network Wide Exclusion S2 Z WAVE Security Version 2 S0 Z WAVE Security Version 1 DSK Device Specific Key This is unique to every Z WAVE S2 device The impact detection function uses an accelerometer that is tuned using para...

Page 13: ...vy Duty Flip Toggle Drill with steel bit Two x 1 5 inch hex head bolts 7 16 socket Two fender washers Instead of drilling a 3 8 inch pilot hole as indicated in the concrete frame filled instructions you will need to drill a inch hole Feed the toggle bracket through the lock bracket first then through the hole in the frame one side at a time Be sure the LockDown Bracket is lined up as described in ...

Page 14: ...Tools needed Two Heavy Duty Flip Toggle Drill with steel bit Two x 1 5 inch hex head bolts 7 16 socket Two fender washers Instead of drilling a 3 8 inch pilot hole as indicated in the concrete frame filled instructions you will need to drill a inch hole Feed the toggle bracket through the lock bracket first then through the hole in the frame one side at a time Be sure the LockDown Bracket is lined...

Page 15: ...d accessories In hard wired power applications it is less important to ensure a tight power budget for accessories Lock and Unlock control inputs are designed for passive normally open momentary closed switches Switch the control input either Lock or Unlock to gnd common to control the lock state and the lock responds on the leading edge of the connection NOTE If Lock or Unlock is unused it is rec...

Page 16: ...ompleting the steps detailed in this guide This guide is simply suggestive and not in any way authoritative Always use your own best judgment Incorrect installation or lack of safety precautions can lead to serious injury or death for you or anyone around the installation area If you are not comfortable installing IQ Lockdown we advise you to seek out a professional skilled worker with constructio...

Page 17: ...nlock com that will walk you through various scenarios involving uncommon door situations In most cases this fixes the situation but if you still need help contact support How do I turn IQ Lockdown off HAVEN is designed to be always on so that it is ready to receive commands from your Z WAVE network It automatically uses sleep and low power modes to achieve long built in battery life I can t get the...

Page 18: ...harge via USB cable Protect your password You are responsible for your own security IQ Lockdown is not a replacement for personal responsibility Do not share your password with anyone you do not trust or know well To be safe do not share it with anyone Who is getting access See the Z WAVE provisioning steps Make sure to turn on notifications in your Zwave controller app as well as your smartphone s...

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