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some common troubleshooting questions that may be asked are:
• How long has this problem been occurring?
• does this problem occur with every use? with every user?
• if you are hearing a noise, does it come from the front or the back? what kind of noise is it (thumping, grinding,
squeaking, chirping etc.)?
• Has the machine been maintained per the mainTenance schedule?
answering these and other questions will give the technicians the ability to send proper replacement parts and the
service necessary to get you and your exercise bike running again!
if this troubleshooting section does not remedy the problem, discontinue use and turn the power off.
pROblEm
: when mP3 player is connected there is no sound coming from the speakers or the speakers sound fuzzy.
SOlUTION
: make sure audio cable is plugged in securely to both the console and mP3 Player jacks.
TROUblESHOOTING HEART RATE
check your exercise environment for sources of interference such as fluorescent lights, computers, underground fencing,
home security systems or appliances containing large motors. These items may cause erratic heart rate readouts.
You may experience an erratic readout under the following conditions:
• gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate
handlebars.
• constant movement and vibration due to constantly holding the heart rate handlebars while exercising. if you are
receiving erratic heart rate readouts, try to only hold the grips long enough to monitor your heart rate.
• when you are breathing heavily during a workout.
• when your hands are constricted by wearing a ring.
• when your hands are dry or cold. Try to moisten your palms by rubbing them together to warm.
• anyone with heavy arrhythmia.
• anyone with arteriosclerosis or peripheral circulation disorder.
• anyone whose skin on the measuring palm is especially thick.
The following information may be asked of you when you call. Please
have these items readily available:
• model name
• serial number
• Proof of Purchase (receipt or credit card statement)
