7. SUPPORT
I
f there are still any issues pending or problems arising after your purchase, we
will support you by e-mail, telephone and with our ticket support system.
E-Mail:
service@joy-it.net
Ticket system: http://support.joy-it.net
Telephone: +49 (0)2845 98469-66 (10-17 o‘clock)
For further information please visit our website:
www.joy-it.net
Simac Electronics GmbH
Pascalstr. 8, 47506 Neukirchen-Vluyn
Published: 13.03.2020
6. OTHER INFORMATION
Our information and take-back obligations according to the
Electrical and Electronic Equipment Act (ElektroG)
Symbol on electrical and electronic equipment:
This crossed-out dustbin means that electrical and electronic appliances
do
not
belong in the household waste. You must return the old
appliances to a collection point. Before handing over waste batteries
and accumulators that are not enclosed by waste equipment must be
separated from it.
Return options:
As an end user, you can return your old device (which essentially fulfills
the same function as the new device purchased from us) free of charge
for disposal when you purchase a new device. Small appliances with no
external dimensions greater than 25 cm can be disposed of in normal
household quantities independently of the purchase of a new appliance.
Possibility of return at our company location during opening hours:
Simac GmbH, Pascalstr. 8, D-47506 Neukirchen-Vluyn, Germany
Possibility of return in your area:
We will send you a parcel stamp with which you can return the device to
us free of charge. Please contact us by e-mail at Service@joy-it.net or by
telephone.
Information on packaging:
If you do not have suitable packaging material or do not wish to use your
own, please contact us and we will send you suitable packaging.
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