JPMEDICS JPM30, User Manual

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PRODUCT CLEANING

Wipe the synthetic leather with a soft dry cloth.

CONSUMER WARRANTY

• Don't clean the product with chemicals such as thinner, gasoline and alcohol.

• When using a leather maintenance product (cleaning cloth) sold on the market, follow its directions for 
   use.

• If the synthetic leather is very dirty, wipe it with the method below.

① 

Put a piece of soft cloth into water or 3% to 5% neutral detergent contained hot water and wring it out.

② 

Wipe surface of the synthetic leather with the soft cloth.

③ 

Wipe the detergent with a piece of cloth once soaked in clean water and wrung out.

④ 

Wipe with a piece of wrung soft cloth.

⑤ 

Allow the synthetic leather to air dry.

• If it is difficult to remove the stains on the synthetic leather, soak a piece of melamine foam bought from

   the market into a neutral detergent and use it wipe the product.

• Do not dry the surface with a hair drier.

• Surface of the synthetic leather may be dyed by fabric colors; therefore, be careful when wiping the 
   product with denim or colored cloth.

• Keep these positions from long-time contact with plastics to avoid fading.

The JPM30/KAWA massage chair has a two years limited service warranty which is one year in-home and 2 
years parts. The warranties are only valid in the 48 contiguous states. We do not provide a warranty for chairs 
sold to Alaska or Hawaii. 

Consumers may contact the JPMEDICS customer service department at 1-877-977-0656 between 9:00 am and 
5:00 pm PST, Monday through Friday or email us at service@jpmedics.com for warranty or service issues.

The warranty period begins from the day of purchase; no allowance or extension is offered for delivery and/or 

installation.

The warranty only applies to JPM30/KAWA massage chair, any accessories or enhancements are not included.

The JPMEDICS service department will make an appointment with the consumer before they arrange in-home 
service which is performed by authorized technician.

In certain situations, the warranty does not apply :
  A: Customer cannot provide receipt and warranty card.
  B: Damage caused by improper installation, abuse, or improper maintenance.

  C: Damage caused by disaster (ex. earthquake, fire, flood, etc.), abnormal power supply, breakages (ex. pets

      chewing, drink spilling, etc.).

  D: Massage chair repaired by unauthorized technician or if unauthorized modifications occur to the massage

      chair.

If the synthetic leather, fabric, sponge, or fillers become naturally worn, they are not considered as defect 

under this warranty. Read the safety instructions before using this massage chair. Under no circumstance shall 
JPMEDICS or its representatives be liable for indirect, consequential, or incidental damages (including 

damages for lost profits, business interruption, bodily injury, and so on).

The warranties are not applicable if the massage chair is being utilized for business use.