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IMPORTANT

For questions, concerns or problems with our product please

email our customer service department:

 

                        

 call 1-800-561-5550.

DATED PROOF OF PURCHASE REQUIRED FOR WARRANTY SERVICE.

 

WARRANTY

This product is inspected, tested and carefully packaged to minimize the chance of  

damage during shipment. If a part (excluding light bulbs and fuses*) within one year from 

the date of purchase proves to be defective in material or fabrication under normal

use, the part will be repaired or replaced. The Company’s obligation under the warranty 

is to replace or repair defective parts at our discretion. Any expenses or damage resulting 

from the installation, removal or transportation of the product will be the responsibility

of the owner and are not covered by this warranty. The owner assumes all other risks  

arising from the use or misuse of the product. The warranty will be void if the product 

damage or failure is deemed by the Company to be caused by accident,

alteration, misuse, abuse, incorrect installation or removal, or connection to an incorrect 

power source by the owner. The Company neither assumes, nor authorizes any person or 

entity to assume for it any obligation or liability associated with its products.

Light bulbs and fuses are not covered under this warranty. If you have any questions  

regarding the warranty or service, please call our toll free number: 1-800-561-5550.
Customer Service

JR Home Products

Unit 

306 - 19100 Airport Way, Pitt Meadows, BC V3Y 0E2

Toll Free: 1-800-561-5550

Warranty Registration Information Form / Formulaire d’enregistrement de la garantie

 

Registration can be completed online at www.jrhome.com or by mailing this form. 

Name / Nom:

Street / Adress:

City / Ville:

Province / Province:

Postal Code / Code postal:

Daytime Phone # / No téléphone jour:

Evening Phone # / No téléphone soir:

E-Mail Address / Courriel:

Product/Produit:

Place of Purchase / Lieu de l’achat:

Date of Purchase / Date de l’achat: 

Model # / No de modèle:

Serial # / Numéro de série:

You  MUST  register  your  product  to  receive 

warranty service.

For  warranty  service,  contact  J&R  Home 

Products at the address, phone numbers listed 

below within 30 days of purchase. Be sure to 

have  your  sales  receipt  and  original  date  of 

purchase.  All  warranty  service  will  be 

coordinated by 

J&R Home Products service center.

Vous DEVEZ enregistrer votre produit pour vous 

prévaloir de la garantie.

 

Afin de faire valoir la garantie, communiquez 

avec  J&R  Home  Products  à  l’adresse  et  aux 

numéros indiqués ci-dessous dans les 30 jours 

suivant la date d’achat. Ayez en main votre reçu 

et la date d’achat. Toutes les demandes liées 

aux garanties seront traitées par le centre de 

service de J&R Home Products. 

Please mail to / Veuillez poster le tout à :  Parts & Service Department, J&R Home Products Ltd.   Unit 

306 - 19100 Airport Way, Pitt Meadows, BC V3Y 0E2

    1.800.561.5550

You MUST register your product to receive warranty service.

Summary of Contents for RetractAway

Page 1: ...Installation Instructions Warranty Tools Required Optional Tools For customer service parts or warranty issues Call 1 800 561 5550 Watch our helpful installation video for more tips...

Page 2: ...Keep bugs out while maintaining the beauty of your home...

Page 3: ...Bit Drill Bit 1 1 1 1 1 1 1 1 2 2 2 2 5 Drill Jig Sill track Top track Top Track Gasket Mounting Plate Gasket Flange Handlebar Gasket 5 6 Qty Qty Part Part Description Description 7 8 9 11 10 18 19 2...

Page 4: ...Page 4 1 800 561 5550 Before installation Left Inswing Door Determine the style of door you have Outside Outside Left Outswing Door Right Inswing Door Right Outswing Door Outside Outside...

Page 5: ...cutting as not all door openings are standard size B Insert Sill Track End Cap Insert the track end cap 2 into sill track 18 on the end opposite to where the mounting plate will be installed Make sure...

Page 6: ...pening Place the sill track 18 on the saw horse D Insert the track end cap 2 to the top track 19 Line up top track with sill track NOTE The top track 19 and sill track 18 must be cut to the same lengt...

Page 7: ...ing plate gasket 22 into the mounting plate 13 Note During installation the gasket may become stretched be sure to allow enough time before cutting G Note Separate Gaskets 23 and 24 Use 23 for single...

Page 8: ...l track and PVC opening I Fastening the Sill Track Using the drill bit 6 drill pilot holes through the bottom sill track Note Depending on the width of your sill track you may need to drill up to 5 ho...

Page 9: ...p and the bottom however only choose one of the holes that best fits your installation to provide a secure fit B Now using the drill bit drill one pilot hole at the top and one at the bottom of the mo...

Page 10: ...ndcaps through the mounting plate endcaps at the top and the bottom B Attach the Screen Assembly Line up the lip of the housing 15 with the groove in the mounting plate 13 Make sure that the top and b...

Page 11: ...ush with track endcaps 2 when engaging the slide contol You will hear a slight click sound Once engaged the handlebar will now stay where you put it C Fastening the Top Track With the handlebar 17 in...

Page 12: ...cific size screens 4 What happens if my screen mesh gets damaged a If the damage is on the handlebar side you can reverse the screen mesh by removing it rotating it and re installing it See replacemen...

Page 13: ...Do It Yourself job To ensure you select the correct size just measure the height of the screen housing The ready to install mesh does not require cutting to size or adhesive tape Just follow the easy...

Page 14: ...ffect the operation of the screen Remove the damaged button from the screen using scissors You can now re insert the screen mesh see FAQ 4 3 Some screen buttons don t relocate without help into the tr...

Page 15: ...rvice please call our toll free number 1 800 561 5550 Customer Service JR Home Products Unit 306 19100 Airport Way Pitt Meadows BC V3Y 0E2 Toll Free 1 800 561 5550 Warranty Registration Information Fo...

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