POD 1 KEEPS REBOOTING.
The Power Cycle feature may be enabled and there is no connectivity to the
selected domain. POD 1 will power cycle if the defined domain name to be
PINGed is unreachable. This can happen if you’re using the unit independently
of a web enabled network. Disable the feature in this case.
a. Ensure you have chosen a valid web address to PING.
b. Ensure you have the PING set to at least 30 seconds and the retries to at
least 2. If you have a router/modem on POD1, 60 seconds with 2 retries is rec-
ommended to allow time for the modem to boot up and reestablish connection.
THE iP DEVICE TURNS OFF UNEXPECTEDLY.
a. The unit may have encountered excessive current draw that caused the cir-
cuit breaker to trip. Examine the breaker. If it has tripped the button section
of the breaker will be extended and can be reset by pushing it in after the
unit has been off for a brief period.
b. Review the current requirement of the equipment plugged into the iP device
and compare it to the amperage rating of the iP device in question. See the
Detail Specification section of this manual on Page 3.
I’VE FORGOTTEN MY USERNAME/PASSWORD.
The only way to fix this issue is to do a factory reset of the unit as detailed be-
low.
FACTORY RESET ALL VALUES.
The iP device can be returned to it’s default firmware values by pressing a
clearly marked button on the iP device control board (see next page for photo-
graph of board showing location of the factory reset button). This will also reset
the IP and RS232 to their default settings of IP: 192.168.1.77 and Baud rate
19200 and enable the DHCP feature.
(NOTE: the IP50 and IP50-RX models
has a reset hole on the front of the chassis. Use a paperclip and activate
the switch in this hole and hold for 10 seconds until the network LED
goes out to reset these models).
WARNING: The iP device needs to be powered on to perform the factory
reset. Be careful to only touch the factory reset button and ideally use a
pencil to press it. There is a risk of shock if you touch anything else in-
side the iP device.
To perform the factory reset, unplug the iP device and remove the top chassis
cover by removing all screws on the tops of each side of the chassis and lifting
the top. Plug the iP device back in and press the “Reset” button and hold it for
10 seconds and being careful not to touch anything else inside the iP device.
The network LED will be lit solid. When the LED goes out the reset is complete.
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