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JBP-SCRP-MANUAL |
©
2021 JUICED BIKES
JBP-SCRP-MANUAL |
©
2021 JUICED BIKES
•
Warranty claims not made in accordance with Warranty
Claims Process (explained below)
•
PRODUCTS with technical alterations that have been
made without the approval of the manufacturer
•
PRODUCTS with alterations to or additions to which use
incompatible or non-original parts
•
Damage to or failure of PRODUCTS resulting from weather
or ordinary wear and tear.
•
Theft, robbery, vandalism, intentional damage, damage
resulting from bumps and scrapes after possession of the
PRODUCTS has been transferred to the BUYER.
•
PRODUCTS that haven’t been manufactured or sold by
JUICED
•
Incidental/consequential damage or injury
•
PRODUCTS that have been used or transported
inappropriately or improperly (e.g., by loading a JUICED
bike above the maximum weight recommendation)
•
PRODUCTS with damage resulting from improper
maintenance (e.g., storing battery fully discharged over the
winter)
•
Any electrical component that has been opened, altered,
partially disassembled, or completely disassembled except
by JUICED or an authorized JUICED dealer.
•
Any PRODUCTS that have been disassembled in a manner
not authorized by JUICED or that have had repairs
attempted by anyone not authorized by JUICED.
•
PRODUCTS that have been damaged due to improper
adjustment or worn components
•
PRODUCTS with damage resulting from an accident
•
PRODUCTS that have been lent, leased, or rented
commercially
•
Bicycles not registered with JUICED by the BUYER
within
60 days of delivery/sale
•
Warranty shall not apply to PRODUCTS and/or situations in
accordance with the terms of a specific sale (e.g., scratches
and dents to scratch & dent discounted merchandise)
•
Cleaning of any PRODUCTS
•
PRODUCTS that were not purchased by BUYER in new
condition
•
JUICED BIKES will not pay for any third-party service or
part replacement unless agreed upon prior to the fix.
•
JUICED BIKES will not pay for return shipping on any
damaged or defective product or component.
•
JUICED BIKES will not cover any damage resulting in the
use of a third-party battery charger.
•
JUICED BIKES will not cover any damage that may occur
during shipping if the owner sets up their own shipping
option or if the bike is shipped using a freight forwarder or
similar service.
•
International Orders, our warranty is only good in the U.S.
WARRANTY
THE SCOPE OF WARRANTY SERVICE
In case of a warranty claim within the warranty period for a non-
excluded situation JUICED agrees to repair or replace the failed
warrantied PRODUCTS with equivalent parts/accessories/
components at the discretion of JUICED, by JUICED, an
authorized JUICED dealer, or by a third-party with the approval
of JUICED.
Replacement parts may not be identical to those
being replaced.
Any additional non-warranty work done concurrently with a
warranty repair/replacement will be subject to ordinary parts/
labor fees. This includes anything not included by the warranty
as well as anything excluded from the warranty.
No service, repair, or parts replacement provided under
warranty will extend the original warranty period.
Warranty Claims Process
•
Register your Bike/Skateboard/Scooter within 60 days of
purchase. Other products do not require registration
•
If you suspect that any part/component is defective,
do
not attempt to repair or replace it yourself or to have it
repaired or replaced before contacting JUICED
—doing
so may invalidate your warranty and may cause additional
damage, not necessarily limited to the PRODUCTS in
question, and may also create the risk of injury.
•
Contact JUICED via email to submit your warranty claim:
support@juicedbikes.com. Juiced Bikes will not replace any
part without first seeing photos or video of the damaged
part.
•
We will contact you to make plans for inspection and any
warranty repairs
•
All claims to this warranty must be made through Juiced
Bikes. Proof of purchase may be required with any warranty
request. Before making a warranty claim, we suggest that
you contact our Technical Support team at support@
juicedbikes.com as there may be a simple fix for your
problem. Valid warranty claims will be processed through
Juiced Bikes within one year of initial purchase.
SEVERABILITY
The invalidity or unenforceability of any provisions of this
Agreement shall not affect the validity or enforceability of
any other provision of this Agreement, which shall remain in
full force and effect. Any provision of this agreement deemed
to be invalid or unenforceable shall be interpreted, unless
prohibited by law, in accordance with the provision’s intent and
in consideration of applicable laws and corresponding industry
standards.
SHIPPING DAMAGE CLAIMS
IMMEDIATELY inspect your product(s) for damage. Freight
damage claims are extremely time sensitive. We will not accept
freight damage claims later than 14 days from receipt of the
product. Note any damage to your product(s) on the Bill of
Lading before you and the driver sign-off on the shipment. Take
pictures of any damage that is found, and date the images when
possible. Keep all packaging and paperwork until the inspection
process is complete. Whenever possible, report damage claims
within 10 days of delivery to a Juiced Bikes’ customer support
representative. Please contact our Customer Support team for
return/replacement instructions at:
support@juicedbikes.com
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WARRANTY
