3. Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
Description of the failure
4. The support representative validates your request and issues an RMA number for return of the
component.
5. Pack the component for shipment.
Locating the Serial Number on a ACX2000 or ACX2100 Chassis or
Component
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you must
find the serial number on the router or component. To display all of the router components and their serial
numbers, enter the following command-line interface (CLI) command:
user@host>
show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis ACX2000
Midplane REV 00 650-037055 HS0211334046 ACX2000
Routing Engine BUILTIN BUILTIN Routing Engine
FEB 0 BUILTIN BUILTIN Forwarding Engine Processor
FPC 0 BUILTIN BUILTIN FPC BUILTIN
PIC 0 BUILTIN BUILTIN 16x CHE1T1, RJ48
PIC 1 BUILTIN BUILTIN 8x 1GE(LAN) RJ45
PIC 2 BUILTIN BUILTIN 2x 1GE(LAN) SFP
Xcvr 0 REV 01 740-031851 PLG02MD SFP-SX
Xcvr 1 REV 01 740-031851 PLG3353 SFP-SX
PIC 3 BUILTIN BUILTIN 2x 10GE(LAN) SFP+
Xcvr 1 REV 01 740-021310 C10F99166 SFPP-10GE-SR
Most components also have a small rectangular serial number ID label (see
) attached
to the component body.
132
Summary of Contents for ACX2000
Page 1: ...ACX2000 and ACX2100 Universal Metro Router Hardware Guide Published 2020 09 07 ...
Page 91: ...Front Panel of an ACX2000 Router 47 LEDs on ACX2000 and ACX2100 Routers 57 91 ...
Page 116: ...4 CHAPTER Maintaining Components Maintaining ACX2000 and ACX2100 Components 117 ...
Page 125: ...5 CHAPTER Troubleshooting Hardware Troubleshooting ACX2000 and ACX2100 126 ...
Page 139: ...139 ...
Page 144: ...Restricted Access Warning 144 ...
Page 148: ...148 ...
Page 161: ...Jewelry Removal Warning 161 ...
Page 164: ...Operating Temperature Warning 164 ...
Page 174: ...DC Power Disconnection Warning 174 ...
Page 178: ...DC Power Wiring Sequence Warning 178 ...