Copyright © 2010, Juniper Networks, Inc.
Locating Serial Numbers
109
:
Appendix D
Contacting Customer Support and
Returning Hardware
This appendix describes how to return the gateway or individual components to Juniper Networks
for repair or replacement:
z
Locating Serial Numbers on page 109
z
Contacting Customer Support on page 110
z
z
Tools and Parts Required on page 111
z
Returning Products for Repair or Replacement on page 111
See the Juniper Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
Locating Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization (RMA), you
must find the serial number on the gateway or component (see Figure 34 on page 110). To list the
gateway serial number, issue the following command-line interface (CLI) command:
cli@BX7000>
show chassis hardware
Hw name :BX-7000
revision :02
serial :D0000 - H9999
description :BX7000 Mobile Backhaul Application
Hw name :PIC
description :16x T1/E1
Hw name :PIC
description :3x 10/100/1000 Ethernet Ports
Hw name :USB Console
description :1x USB Console
Hw name :USB Host Controller
description :1x USB Host Controller
Hw name :Power Supply 0
description :AC to DC type
Hw name :Power Supply 1
description :AC to DC type
Summary of Contents for BX7000
Page 10: ... x Copyright 2010 Juniper Networks Inc ...
Page 12: ... xii Copyright 2010 Juniper Networks Inc ...
Page 18: ...About This Guide xviii Requesting Support Copyright 2010 Juniper Networks Inc ...
Page 20: ... 2 Copyright 2010 Juniper Networks Inc ...
Page 66: ... 48 Copyright 2010 Juniper Networks Inc ...
Page 90: ... 72 Copyright 2010 Juniper Networks Inc ...
Page 122: ... 104 Hardware Compliance Copyright 2010 Juniper Networks Inc ...
Page 131: ...Copyright 2010 Juniper Networks Inc 113 Appendix E Declaration of Conformity ...
Page 132: ... 114 Copyright 2010 Juniper Networks Inc ...
Page 133: ...Copyright 2011 Juniper Networks Inc 115 PART 4 Index z Index on page 117 ...