CHAPTER 15
Packing and Returning Hardware
•
•
Returning CTP Products for Repair or Replacement on page 67
Return Procedure
When you need to return a component:
1.
Determine the part number and serial number of the component. For instructions, see
“Locating CTP Component Serial Numbers” on page 73
2.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). See
“Information You Might Need to Supply to
Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
The shipping address for the replacement component, including contact name and
phone number
•
Description of the failure
The support representative validates your request and issues an RMA number for
return of the component.
3.
Pack the device or component for shipment, performing the procedure described in
“Returning CTP Products for Repair or Replacement” on page 67
.
Related
Documentation
Returning CTP Products for Repair or Replacement on page 67
•
•
Contacting Customer Support on page 73
Returning CTP Products for Repair or Replacement
In the event of a hardware failure, please contact Juniper Networks to obtain a Return
Material Authorization (RMA) number. This number is necessary to ensure proper tracking
and handling of returned material at the factory. Do not return any hardware until you
67
Copyright © 2015, Juniper Networks, Inc.
Summary of Contents for CTP1000 Series
Page 6: ...Copyright 2015 Juniper Networks Inc vi CTP1000 Series Hardware Guide...
Page 8: ...Copyright 2015 Juniper Networks Inc viii CTP1000 Series Hardware Guide...
Page 10: ...Copyright 2015 Juniper Networks Inc x CTP1000 Series Hardware Guide...
Page 12: ...Copyright 2015 Juniper Networks Inc 2 CTP1000 Series Hardware Guide...
Page 20: ...Copyright 2015 Juniper Networks Inc 10 CTP1000 Series Hardware Guide...
Page 28: ...Copyright 2015 Juniper Networks Inc 18 CTP1000 Series Hardware Guide...
Page 34: ...Copyright 2015 Juniper Networks Inc 24 CTP1000 Series Hardware Guide...
Page 40: ...Copyright 2015 Juniper Networks Inc 30 CTP1000 Series Hardware Guide...
Page 42: ...Copyright 2015 Juniper Networks Inc 32 CTP1000 Series Hardware Guide...
Page 52: ...Copyright 2015 Juniper Networks Inc 42 CTP1000 Series Hardware Guide...
Page 56: ...Copyright 2015 Juniper Networks Inc 46 CTP1000 Series Hardware Guide...
Page 66: ...Copyright 2015 Juniper Networks Inc 56 CTP1000 Series Hardware Guide...
Page 70: ...Copyright 2015 Juniper Networks Inc 60 CTP1000 Series Hardware Guide...
Page 72: ...Copyright 2015 Juniper Networks Inc 62 CTP1000 Series Hardware Guide...
Page 80: ...Copyright 2015 Juniper Networks Inc 70 CTP1000 Series Hardware Guide...
Page 85: ...PART 8 Index Index on page 77 75 Copyright 2015 Juniper Networks Inc...
Page 86: ...Copyright 2015 Juniper Networks Inc 76 CTP1000 Series Hardware Guide...