Juniper CTP150, Quick Start Manual

CTP Platform Documentation and Release Notes

For a list of related CTP platform documentation, see

http://www.juniper.net/techpubs/software/junos-jseries/index-main.html

.

If the information in the latest release notes differs from the information in the
documentation, follow the 

CTPOS Release Notes

 and the 

CTPView Server Release Notes

.

To obtain the most current version of all Juniper Networks® technical documentation,
see the product documentation page on the Juniper Networks website at

http://www.juniper.net/techpubs/

.

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need post-sales technical support, you
can access our tools and resources online or open a case with JTAC.

■

JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at

http://www.juniper.net/customers/support/downloads/7100059-EN.pdf 

 .

■

Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/ 

 .

■

JTAC hours of operation—The JTAC centers have resources available 24 hours a
day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:

■

Find CSC offerings: 

http://www.juniper.net/customers/support/

■

Search for known bugs: 

http://www2.juniper.net/kb/

■

Find product documentation: 

http://www.juniper.net/techpubs/

■

Find solutions and answer questions using our Knowledge Base:

http://kb.juniper.net/

■

Download the latest versions of software and review release notes:

http://www.juniper.net/customers/csc/software/

■

Search technical bulletins for relevant hardware and software notifications:

https://www.juniper.net/alerts/

■

Join and participate in the Juniper Networks Community Forum:

http://www.juniper.net/company/communities/

■

Open a case online in the CSC Case Management tool: 

http://www.juniper.net/cm/

CTP Platform Documentation and Release Notes

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CTP Platform Documentation and Release Notes