CHAPTER 21
Packing and Returning Hardware
IN THIS CHAPTER
Returning CTP Products for Repair or Replacement | 136
Return Procedure
When you need to return a component:
1. Determine the part number and serial number of the component. For instructions, see
Component Serial Numbers” on page 141
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks Technical Assistance
Center (JTAC). See
“Information You Might Need to Supply to JTAC” on page 141
.
Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
The shipping address for the replacement component, including contact name and phone number
•
Description of the failure
The support representative validates your request and issues an RMA number for return of the
component.
3. Pack the device or component for shipment, performing the procedure described in
Products for Repair or Replacement” on page 136
RELATED DOCUMENTATION
Returning CTP Products for Repair or Replacement | 136
Contacting Customer Support | 140
135
Summary of Contents for CTP2000 Series
Page 1: ...CTP2000 Series Circuit to Packet Platforms Hardware Guide Published 2020 08 31 ...
Page 8: ...1 PART Overview CTP2000 Series Platform Overview 2 CTP2000 Series Interface Modules 11 ...
Page 112: ...Installing SFPs in a CTP2000 Module 102 105 ...
Page 127: ...5 PART Configuration Accessing the CTP2000 Platform 121 ...
Page 144: ...7 PART Troubleshooting Troubleshooting Power Failures 138 Contacting Customer Support 140 ...