Contacting Customer Support and Returning Hardware
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed
by the # key if this is an existing case, or press the * key to be routed
to the next available support engineer.
Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to
provide the following information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the router when the problem occurred
Configuration data using one or more of the show commands
Return Procedure
If the problem cannot be resolved by the JTAC technician, an RMA is issued.
This number is used to track the returned material at the factory and to return
repaired or new components to the customer as needed.
NOTE:
Do not return any component to Juniper Networks, Inc. unless you have
first obtained an RMA number. Juniper Networks, Inc. reserves the right to refuse
shipments that do not have an RMA. Refused shipments will be returned to the
customer via collect freight.
For more information about return and repair policies, see the customer support
Web page at
http://www.juniper.net/support/guidelines.html
.
For product problems or technical support issues, contact the Juniper
Networks Technical Assistance Center (JTAC) using the Case Manager link at
http://www.juniper.net/support/
, or at 1-888-314-JTAC (within the United States)
or 1-408-745-9500 (from outside the United States).
When you need to return a component, follow this procedure:
1.
Determine the part number and serial number of the component. For
instructions, see “Locating Component Serial Numbers” on page 255.
Return Procedure
263
Summary of Contents for Internet Router M160
Page 12: ...M160 Internet Router Hardware Guide xii Table of Contents ...
Page 16: ...M160 Internet Router Hardware Guide xvi List of Figures ...
Page 18: ...M160 Internet Router Hardware Guide xviii List of Tables ...
Page 24: ...M160 Internet Router Hardware Guide xxiv Requesting Support ...
Page 26: ...2 Product Overview ...
Page 30: ...M160 Internet Router Hardware Guide 6 Safety Requirements Warnings and Guidelines ...
Page 66: ...M160 Internet Router Hardware Guide 42 Cable Management System ...
Page 80: ...M160 Internet Router Hardware Guide 56 Routing Engine Architecture ...
Page 82: ...58 Initial Installation ...
Page 104: ...M160 Internet Router Hardware Guide 80 Unpacking the Router ...
Page 148: ...M160 Internet Router Hardware Guide 124 Configuring the JUNOS Internet Software ...
Page 150: ...126 Hardware Maintenance Replacement and Troubleshooting Procedures ...
Page 242: ...M160 Internet Router Hardware Guide 218 Troubleshooting the Power System ...
Page 244: ...220 Appendixes ...
Page 292: ...M160 Internet Router Hardware Guide 268 Packing Components for Shipment ...
Page 301: ...Part 5 Index Index 277 ...
Page 302: ...278 Index ...