Contacting Juniper Networks Technical Assistance
Center
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
• On the Web, using the Case Manager link at:
https://www.juniper.net/support/
• By telephone:
• From the US and Canada: 1-888-314-JTAC
• From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 12-digit case number followed by the # key if this is an
existing case, or press the * key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
• Your existing case number, if you have one
• Details of the failure or problem
• Type of activity being performed on the platform when the problem occurred
• Configuration data using one or more of the show commands
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Page 8: ...1 CHAPTER Overview JATP400 System Overview 2 JATP400 Chassis 4...
Page 64: ...The hard drive pops partially out of the slot 57...
Page 65: ...Figure 24 Removing a Drive Carrier g100245 58...
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Page 72: ...Maintaining the JATP400 Hard Disk Drive 56 65...