• Your name, organization name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of activity being performed on the device when the problem occurred
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Case Manager at CSC:
• Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free numbers, see
www.juniper.net/support/requesting-support.html
.
If you are contacting JTAC by telephone, enter your 12-digit case number followed by the pound (#) key
for an existing case, or press the star (*) key to be routed to the next available support engineer.
The support representative validates your request and issues an RMA number for return of the
component.
Packing a JATP400 for Shipping
To pack a JATP400 appliance for shipping:
1. Power off the JATP400 appliance and remove the AC power cords or DC power cables.
2. Remove the cables that connect the JATP400 appliance to all external devices.
3. Remove the JATP400 appliance from the rack.
4. Place the JATP400 appliance in an antistatic bag.
5. Place the JATP400 appliance in the shipping carton.
6. Place the packing foam on top of and around the JATP400 appliance.
7. Close the top of the cardboard shipping box and seal it with packing tape.
8. Write the return materials authorization (RMA) number on the exterior of the box to ensure proper
tracking.
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Contacting Juniper Networks Technical Assistance Center | 61
Maintaining JATP400 Power System | 52
64
Summary of Contents for JATP400
Page 1: ...JATP400 Appliance Hardware Guide Published 2021 05 17...
Page 8: ...1 CHAPTER Overview JATP400 System Overview 2 JATP400 Chassis 4...
Page 64: ...The hard drive pops partially out of the slot 57...
Page 65: ...Figure 24 Removing a Drive Carrier g100245 58...
Page 67: ...5 CHAPTER Troubleshooting Hardware Contacting Juniper Networks Technical Assistance Center 61...
Page 69: ...6 CHAPTER Returning the Chassis or Components Returning the JATP400 Chassis or Components 63...
Page 72: ...Maintaining the JATP400 Hard Disk Drive 56 65...