Juniper Care Plus – Service Description Document – October 2010
990332 – October 2010
Juniper Networks, Inc.
Page 10 of 10
Corporate and Sales Headquarters
Juniper Networks, Inc.
1194 North Mathilda Avenue
Sunnyvale, CA 94089 USA
Phone: 888.JUNIPER (888.586.4737)
or 408.745.2000
Fax: 408.745.2100
APAC Headquarters
Juniper Networks (Hong Kong)
26/F, Cityplaza One
1111 King’s Road
Taikoo Shing, Hong Kong
Phone: 852.2332.3636
Fax: 852.2574.7803
EMEA Headquarters
Juniper Networks Ireland
Airside Business Park
Swords, County Dublin, Ireland
Phone: 35.31.8903.600
EMEA Sales: 00800.4586.4737
Fax: 35.31.8903.601
Copyright 2009 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos, NetScreen, and ScreenOS are registered trademarks of
Juniper Networks, Inc. in the United States and other countries. All other trademarks, service marks, registered marks, or registered service marks are the property of their
respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or
otherwise revise this publication without notice.
6. Scope
•
The scope of this service is limited to the Juniper Networks Products and services purchased and in use by the
End User.
•
Services shall be delivered remotely from an authorized Juniper location unless stated otherwise.
•
End User named contacts who can open cases with Expert to Expert Access and interface with Service Manager
is limited up to six (6). In addition to the named contacts, Certified (JNCIE, JNCIP, and JNCIS) experts can also
receive access.
•
All service deliverables in this offering are available in English only.
•
Service Insight features and deliverables are limited to JUNOS devices only.
•
Service Now and Service Insight are required to enable Targeted Product Bug Notification and EOL/EOS/EOE
deliverables.
•
Consulting Credits can only be used for the services listed on the consulting credit menu.
7. Glossary
•
Case:
a service request generated by the End User related to an incident.
•
Network Profile:
configuration, feature and platform information for a given Juniper device.
•
EOL/EOE/EOS:
End-of-Life, End-of-Engineering, End-of-Support.
•
JTAC:
Juniper Technical Assistance Center.
•
RMA:
Return Materials Authorization.
About Juniper Networks
Juniper Networks, Inc. is the leader in high-performance networking. Juniper offers a high-performance network
infrastructure that creates a responsive and trusted environment for accelerating the deployment of services and
applications over a single network. This fuels high-performance businesses. Additional information can be found at
www.juniper.net
.
