Copyright © 2010, Juniper Networks, Inc.
Requesting Technical Support
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Release 11.1.1
Hardware and Software Compatibility
For important information about hardware and software, see the document set as
follows:
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Combinations of line modules to achieve line rate performance are in
JunosE System
Basics Configuration Guide, Chapter 6, Managing Modules
.
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Compatibility of ERX router modules with software releases is in
ERX Module Guide,
Table 1, ERX Module Combinations
.
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Layer 2 and layer 3 protocols and applications supported by ERX router modules are
in
ERX Module Guide, Appendix A, Module Protocol Support
.
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Compatibility of E120 router and E320 router modules with software releases is in
E120 and E320 Module Guide, Table 1, Modules and IOAs
.
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Layer 2 and layer 3 protocols and applications supported by IOAs on the E120 router
and the E320 router are in
E120 and E320 Module Guide, Appendix A, IOA Protocol
Support
.
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need post-sales technical support, you
can access our tools and resources online or open a case with JTAC.
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JTAC Policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
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Product Warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
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JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
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Find CSC offerings:
http://www.juniper.net/customers/support/
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Search for known bugs:
http://www2.juniper.net/kb/
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Find product documentation:
http://www.juniper.net/techpubs/
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Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
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Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
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Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/