Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
•
On the Web, using the Service Request Manager link at:
https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next
available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return of the component.
Returning the MX10008 Chassis or Components
IN THIS SECTION
Returning a Router or Component for Repair or Replacement | 292
Locating the Serial Number on an MX10008 Router or Component | 292
Packing an MX10008 Router or Component for Shipping | 306
291
Summary of Contents for MX10008
Page 1: ...MX10008 Universal Routing Platform Hardware Guide Published 2019 11 11 ...
Page 19: ......
Page 89: ......
Page 129: ......
Page 170: ......
Page 278: ...5 CHAPTER Troubleshooting Hardware Restoring Junos OS 283 Alarm Messages 287 ...
Page 279: ......
Page 287: ......
Page 318: ...Restricted Access Warning 321 ...
Page 333: ...Jewelry Removal Warning 336 ...
Page 336: ...Operating Temperature Warning 339 ...
Page 345: ...DC Power Disconnection Warning 348 ...
Page 349: ...DC Power Wiring Sequence Warning 352 ...
Page 352: ...DC Power Wiring Terminations Warning 355 ...
Page 361: ...Translation The emitted sound pressure is below 92 dB A per GR63 CORE 364 ...