Returning a Router or Component for Repair or Replacement
If you need to return an MX10008 router, or an MX10016 router, or a component to Juniper Networks
for repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see
“Locating the Serial Number on
an MX10008 Router or Component” on page 292
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in
“Locating the Serial Number on an MX10008 Router or Component” on page 292
NOTE:
Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping, as described in
“Packing an MX10008 Router or Component
or .
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html
.
SEE ALSO
MX10008 Hardware Overview | 21
Locating the Serial Number on an MX10008 Router or Component | 292
Packing an MX10008 Router or Component for Shipping | 306
Locating the Serial Number on an MX10008 Router or Component
IN THIS SECTION
Listing the Chassis and Component Details Using the CLI | 293
Locating the Chassis Serial Number ID Label on an MX10008 | 300
Locating the Serial Number ID Labels on MX10008 Power Supplies | 300
Locating the Serial Number ID Labels on MX10008 Fan Trays and Fan Tray Controllers | 303
292
Summary of Contents for MX10008
Page 1: ...MX10008 Universal Routing Platform Hardware Guide Published 2019 11 11 ...
Page 19: ......
Page 89: ......
Page 129: ......
Page 170: ......
Page 278: ...5 CHAPTER Troubleshooting Hardware Restoring Junos OS 283 Alarm Messages 287 ...
Page 279: ......
Page 287: ......
Page 318: ...Restricted Access Warning 321 ...
Page 333: ...Jewelry Removal Warning 336 ...
Page 336: ...Operating Temperature Warning 339 ...
Page 345: ...DC Power Disconnection Warning 348 ...
Page 349: ...DC Power Wiring Sequence Warning 352 ...
Page 352: ...DC Power Wiring Terminations Warning 355 ...
Page 361: ...Translation The emitted sound pressure is below 92 dB A per GR63 CORE 364 ...