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Return the PTX10001-36MR Chassis or
Components
IN THIS SECTION
Locate the Serial Number on a PTX10001-36MR Chassis or Component | 136
Remove the Solid-State Drives for RMA | 140
Return a PTX10001-36MR or Component for Repair or Replacement | 142
Contact Customer Support to Obtain a Return Material Authorization | 142
How to Pack a PTX10001-36MR Chassis or Component for Shipping | 143
Locate the Serial Number on a PTX10001-36MR Chassis or Component
IN THIS SECTION
List the Chassis and Component Details by Using the CLI | 137
Locate the PTX10001-36MR Chassis Serial Number ID Label | 138
Locate the Serial Number ID Labels on FRU Components | 138
If you are returning a PTX10001-36MR or a PTX10001-36MR field-replaceable unit (FRU) to Juniper
Networks for repair or replacement, you must locate the serial number of the router or FRU. You must
provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact
them to obtain a Return Materials Authorization (RMA). See
"Contact Customer Support to Obtain a
Return Material Authorization" on page 142
If the PTX10001-36MR is operational and you can access the command-line interface (CLI), you can list
serial numbers for the router and some components with a CLI command. If you do not have access to
the CLI or if the serial number for the FRU does not appear in the command output, you can locate the
serial number ID label on the router or FRU.
136