CHAPTER 32
Contacting Customer Support
•
Contacting Customer Support on page 309
•
Return Procedure for the SRX5400 Services Gateway on page 310
•
Listing the SRX5400 Services Gateway Component Serial Numbers with the
CLI on page 311
•
Locating the SRX5400 Services Gateway Chassis Serial Number Label on page 311
•
Locating the SRX5400 Services Gateway Power Supply Serial Number
Labels on page 311
•
Locating the SRX5400 Services Gateway Craft Interface Serial Number
Label on page 313
•
Information You Might Need to Supply to JTAC on page 313
•
Required Tools and Parts for Packing the SRX5400 Services Gateway on page 314
•
Packing the SRX5400 Services Gateway for Shipment on page 314
•
Packing SRX5400 Services Gateway Components for Shipment on page 315
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you
can return the services gateway or component for repair or replacement. For this, you
need to contact Juniper Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at
http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
309
Copyright © 2017, Juniper Networks, Inc.
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