Related
Documentation
Return Procedure for the SRX5400 Services Gateway on page 310
•
•
Information You Might Need to Supply to JTAC on page 313
Return Procedure for the SRX5400 Services Gateway
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE:
Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
.
To return a services gateway or component to Juniper Networks for repair or replacement:
1.
Determine the part number and serial number of the services gateway or component.
For the serial number locations of cards and modules such as MPCs, SPCs, port
modules and Routing Engines, see the
SRX5400, SRX5600, and SRX5800 Services
at
.
2.
Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE:
Do not return the services gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
3.
Pack the services gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage
at
http://www.juniper.net/support/guidelines.html
.
For product problems or technical support issues, open a support case using the Case
Manager link at
http://www.juniper.net/support/
or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Listing the SRX5400 Services Gateway Component Serial Numbers with the CLI on
page 311
•
•
Information You Might Need to Supply to JTAC on page 313
•
Contacting Customer Support on page 309
•
Required Tools and Parts for Packing the SRX5400 Services Gateway on page 314
Copyright © 2017, Juniper Networks, Inc.
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SRX5400 Services Gateway Hardware Guide
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