Returning the SRX5600 Chassis or Components
IN THIS SECTION
Contacting Customer Support | 411
Return Procedure for the SRX5600 Services Gateway | 412
Listing the SRX5600 Services Gateway Component Serial Numbers with the CLI | 413
Locating the SRX5600 Services Gateway Chassis Serial Number Label | 414
Locating the SRX5600 Services Gateway Power Supply Serial Number Labels | 414
Locating the SRX5600 Services Gateway Craft Interface Serial Number Label | 415
Information You Might Need to Supply to JTAC | 416
Required Tools and Parts for Packing the SRX5600 Services Gateway | 416
Packing the SRX5600 Services Gateway for Shipment | 417
Packing SRX5600 Services Gateway Components for Shipment | 418
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you can return the
services gateway or component for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Service Request Manager link at
https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer.
411
Summary of Contents for SRX5600
Page 1: ...SRX5600 Services Gateway Hardware Guide Published 2020 02 14 ...
Page 23: ......
Page 105: ...LEDs 106 ...
Page 114: ...Figure 51 SRX5K MPC g030309 MPC empty 115 ...
Page 124: ...Port and Interface Numbering 125 ...
Page 130: ...Port and Interface Numbering 131 ...
Page 156: ......
Page 185: ......
Page 193: ...Figure 84 Installing the Front Mounting Hardware for a Four Post Rack or Cabinet 196 ...
Page 239: ......
Page 285: ...c Upload the configuration to RE2 from the USB device 288 ...
Page 372: ...5 CHAPTER Troubleshooting Hardware Troubleshooting the SRX5600 377 ...
Page 373: ......
Page 407: ......
Page 420: ...423 ...
Page 423: ...Restricted Access Area Warning 426 ...
Page 430: ...433 ...
Page 443: ...Jewelry Removal Warning 446 ...
Page 446: ...Operating Temperature Warning 449 ...
Page 456: ...DC Power Disconnection Warning 459 ...
Page 460: ...DC Power Wiring Sequence Warning 463 ...
Page 463: ...DC Power Wiring Terminations Warning 466 ...
Page 466: ...DC Power Disconnection Warning 469 ...
Page 470: ...DC Power Wiring Sequence Warning 473 ...