Return Procedure for the SRX5600 Services Gateway
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization (RMA) is issued.
This number is used to track the returned material at the factory and to return repaired or new components
to the customer as needed.
NOTE:
Do not return any component to Juniper Networks, Inc. unless you have first obtained
an RMA number. Juniper Networks, Inc. reserves the right to refuse shipments that do not have
an RMA. Refused shipments will be returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web page at
https://www.juniper.net/support/guidelines.html
.
To return a services gateway or component to Juniper Networks for repair or replacement:
1. Determine the part number and serial number of the services gateway or component. For the serial
number locations of cards and modules such as MPCs, SPCs, port modules and Routing Engines, see
the
SRX5400, SRX5600, and SRX5800 Services Gateway Card Reference
at
www.juniper.net/documentation/
.
2. Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE:
Do not return the services gateway or any component to Juniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the customer via
collect freight.
3. Pack the services gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage at
https://www.juniper.net/support/guidelines.html
.
For product problems or technical support issues, open a support case using the Case Manager link at
https://www.juniper.net/support/
or call 1-888-314-JTAC (within the United States) or 1-408-745-9500
(outside the United States).
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Summary of Contents for SRX5600
Page 1: ...SRX5600 Services Gateway Hardware Guide Published 2020 02 14 ...
Page 23: ......
Page 105: ...LEDs 106 ...
Page 114: ...Figure 51 SRX5K MPC g030309 MPC empty 115 ...
Page 124: ...Port and Interface Numbering 125 ...
Page 130: ...Port and Interface Numbering 131 ...
Page 156: ......
Page 185: ......
Page 193: ...Figure 84 Installing the Front Mounting Hardware for a Four Post Rack or Cabinet 196 ...
Page 239: ......
Page 285: ...c Upload the configuration to RE2 from the USB device 288 ...
Page 372: ...5 CHAPTER Troubleshooting Hardware Troubleshooting the SRX5600 377 ...
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Page 420: ...423 ...
Page 423: ...Restricted Access Area Warning 426 ...
Page 430: ...433 ...
Page 443: ...Jewelry Removal Warning 446 ...
Page 446: ...Operating Temperature Warning 449 ...
Page 456: ...DC Power Disconnection Warning 459 ...
Page 460: ...DC Power Wiring Sequence Warning 463 ...
Page 463: ...DC Power Wiring Terminations Warning 466 ...
Page 466: ...DC Power Disconnection Warning 469 ...
Page 470: ...DC Power Wiring Sequence Warning 473 ...