9
8
JUVO PRODUCTS, LLC
ROLLATOR LIMITED LIFETIME WARRANTY
Juvo takes great pride in providing products of superior quality, design
and function.
This Limited Lifetime Warranty applies to Rollator products manufactured by or on
behalf of Juvo Products, LLC, (Juvo), under the brand name “Juvo
®
” and referred
to in this Limited Lifetime Warranty as “Product.”
Product is warranted to be free from defects in materials and workmanship for
so long as the original owner owns such Product. In the event of any such defect
during the warranty period, Juvo
®
will remedy the defect as described herein,
without charge to the purchaser, as soon as practicable. The remedy will consist
of repair or replacement of the Product, or refund of the purchase price, at the
discretion of Juvo
®
after opportunity to inspect the alleged defect or photographs
thereof. All freight and labor charges will be the responsibility of the purchaser.
This Limited Lifetime Warranty applies to the original owner only and is
non-transferable. This Limited Warranty does not cover:
• Labor for any inspection.
• Labor for replacement of any defective item(s).
• Incidental or consequential damages.
• Minor cosmetic defects, which do not affect performance or integrity of
a part or the entire Product.
• Non-durable parts that are subject to normal wear and tear, such as Wheels,
Hand Grips, Padding, Cables-Brakes, Upholstery, Bag, Plastic Parts.
• Vandalism, improper use, or negligence of the owner.
• Scratches or scrapes to materials or parts, dents, tears in fabric, or other
issues that arise out of normal use of the Product.
This Limited Lifetime Warranty applies to Product purchased for personal use
only. Product purchased for institutional multi-use environments are excluded
from this warranty.
Juvo
®
Products have been designed for safety and quality. Any modifications
made to the original Product could damage the structural integrity of the unit
leading to failure and possible injury. Modification of the original Product voids
any and all warranties and Juvo
®
assumes no liability for any modified Products
or consequences resulting from failure of a modified Product.
Warranty Claims: The purchaser must notify Juvo directly of any claims under
this Limited Lifetime Warranty within seven (7) days following the discovery
of the problem. To make a claim under this Limited Lifetime Warranty, the Buyer
should contact Juvo Products, LLC at:
111 North Street, Suite 205
Barrington, Illinois 60010
Attention: Customer Service
TOLL FREE CUSTOMER SERVICE: 844.277.6191
A copy of the original purchase receipt should accompany any claim under this
Limited Lifetime Warranty.
Juvo shall have no obligations under this Limited Lifetime Warranty if the
purchaser fails or refuses to reasonably cooperate in Juvo’s investigation of the
claim (such as failing to provide photographs and or written documentation of
the claim). If Juvo determines there are defects covered by this Limited Lifetime
Warranty, Juvo will have up to thirty (30) days after receipt of notification to
process the purchaser’s claim.
This Warranty gives you specific legal rights. You may have other rights as well
which vary from state to state or province to province. This warranty excludes
all consequential damages, however, some states do not allow the limitation or
exclusion of consequential damages and therefore this limitation may not apply
to you.
(844) 277-6191
