17
REFERENCE
Troubleshooting
If a problem occurs when you are using the TV, check the below
troubleshooting guide before calling for repair.
Problem
Cause / Solution
Page
No picture, no sound
• Deactivate the BLUE BACK function if it is
turned on.
• Choose the appropriate sound system. Refer
to “SOUND SYSTEM”.
9
12
Snowy picture
• Check the aerial cable and TV connections.
4
Stripes appear on the
picture
• Interference caused by devices such as an
amplifier, personal computer, or a hair drier.
Move it away from your TV.
–
Double-pictures
(ghosting) occur
• Interference occurs caused by signal reflecting
from mountains or building. Try to adjust the
aerialʼs direction or use another antenna.
–
Poor picture
• Choose the appropriate colour system. Refer
to “COLOUR SYSTEM”.
• Adjust the COLOUR or BRIGHT setting. Refer
to “PICTURE SETTING”.
9
9
White and bright still
image look as if it was
coloured
• Inevitable phenomenon due to the nature of
the picture tube. This is not a malfunction.
–
Top of the image from
software products or
video tape is distorted
• Due to the condition of the video signal, the
image was not properly recorded. This is not
a malfunction.
–
Poor sound
• Adjust the sound frequency properly. Refer to
“SOUND SYSTEM”.
12
Stereo or bilingual
sound is unclear
• TV channel reception is poor. Change the
stereo/bilingual mode to mono sound.
12
Cannot operate the
remote control
• The batteries may be exhausted. Replace with
new batteries.
• Ensure that you are operating the remote
control at less than seven meters from the
front of your TV.
6
Cannot operate the
menus
• Press TV/VIDEO button to return to TV mode
and try operating the menus.
–
Cannot operate the
front control buttons
• Deactivate the CHILD LOCK function if it is
turned on.
14
Problem
Cause / Solution
Page
Colour patches appear
at the corner of the
screen
• This maybe due to magnetized device such
as a speaker placed near to your TV. Move it
away from your TV. Alternatively, you can also
use the magnetic shielded speaker.
–
Picture is tilted
• This maybe due to the earth magnetism. Refer
to “PICTURE TILT” to correct the tilt.
10
Image takes a short
period to be displayed
• Image required time to stabilize before display.
This is not a malfunction.
–
TV may emit crackling
sound
• This is due to a sudden change in temperature
and it is not a malfunction. If the crackling
sound is too frequent, request your service
technician for inspection.
–
Feel a slight electric
shock when touching
the TV screen
• This is due to the static electricity of the
picture tube and it will not harm the human
body. This is not a malfunction.
–
AUTO SIGNAL DETECT
does not work
• Set the AUTO SIGNAL DETECT function to
ON.
• Turn the VCR or DVD Player off and on again.
• Check that the video cable connection on
VIDEO-2 is properly connected.
13
–
–
Suddenly, the TV input
changes to VIDEO-2
• Check whether the AUTO SIGNAL DETECT
function is on or off.
• AUTO SIGNAL DETECT function may work
when you operate the VCR or DVD player
even if you do not make it to playback.
13
–
AUTO SIGNAL DETECT
does not work correctly
• Check the video cable connection.
• Some VCR or DVD player may output the
video signal discontinuously. If this happens,
AUTO SIGNAL DETECT function cannot work
correctly.
–
–
“PLEASE DISCONNECT
VIDEO-1 CABLE!”
appears on the screen.
• Please disconnect either S-VIDEO cable or
video input cable from video-1 input.
–
