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Troubleshooting 

58 

 

If 

your TV fails to work properly, check the following guidelines for possible causes and solutions.  Consult with your local dealer or service outlet if 

problems persist. 

Problem 

Solution 

No Power 

 

Make sure the power cord is plugged in. 

 

The power is off; press Power button to turn on the TV. 

 

Try another outlet. 

 

Unplug the unit for an hour, and then plug it back in. 

Poor or No Sound 

 

Press the VOL Up button on the remote control or the VOL+ button on the TV. 

 

Press MUTE button on the remote control to ensure mute is not on. 

 

The channel or cable TV broadcast is experiencing problems.  Tune to another channel. 

 

Check the TV audio settings. 

 

Check for possible sources of interference. 

Poor or No Picture 

 

The channel or cable TV is experiencing problems.  Tune to another channel. 

 

Make sure that channels are set into memory. 

 

Check the antenna or cable TV connections. 

Summary of Contents for BlackSapphire JLE55SP4000

Page 1: ...1 ...

Page 2: ...ce For assistance call the JVC Customer Support and Service Center at 1 855 868 1928 or visit our website at http go jvc com HDTVSupport We recommend that you register your JVC 3D Smart e LED HDTV either at our website at http go jvc com HDTVSupport or fill out and mail the Product Registration Card on the back of the Quick Start Guide Retain your purchase receipt and write down the model and seri...

Page 3: ...SPECTIVE OWNERS IMAGES USED ARE FOR ILLUSTRATION PURPOSES ONLY JVC THE JVC LOGO AND OTHER JVC TRADEMARKS ARE THE INTELLECTUAL PROPERTY OF JVC KENWOOD CORPORATION PRODUCT SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE COPYRIGHT 2012 AmTRAN Video Corporation ALL RIGHTS RESERVED ...

Page 4: ... of uninsulated dangerous voltage with the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance ...

Page 5: ... the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following me...

Page 6: ...n for help CAUTION Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules could void the user s authority to operate this equipment Responsible Party AmTRAN Video Corporation Address 9 Goddard Irvine CA 92618 USA Telephone No 949 336 6633 Required Marking Location The rating sheet and the safety caution are on the rear of the unit ...

Page 7: ...on when moving the cart apparatus combination to avoid injury from tip over 12 Unplug this apparatus during lightning storms or when unused for long periods of time 13 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus t...

Page 8: ...determine that the unit is in proper operating condition 21 When you connect the product to other equipment turn off the power and unplug all of the equipment from the wall outlet Failure to do so may cause an electric shock and serious personal injury Read the owner s manual of the other equipment carefully and follow the instructions when making any connections 22 Sudden high volume sound may ca...

Page 9: ...nics industry is committed to making home entertainment enjoyable and safe TUNE INTO SAFETY One size does NOT fit all Follow the manufacturer s recommendations for the safe installation and use of your TV Carefully read and understand all enclosed instructions for proper use of this product Don t allow children to climb on or play with furniture and television sets Don t place TVs on furniture tha...

Page 10: ...m distance between you and the TV screen should be 7 feet Refer to Section 2 TV Placement for Best 3D Experience for proper TV distance and height from viewing audience For those with epilepsy have a family history linked to epilepsy or have experienced epileptic type symptoms in the past consult your health care provider before viewing 3D videos or images Avoid viewing 3D content when under the i...

Page 11: ...rd or jolt the LCD panel It may cause the LCD panel glass to break and injury may occur If the LCD panel is broken make absolutely sure that you do not touch the liquid in the panel This may cause skin inflammation If the liquid gets in your mouth immediately gargle and consult with your doctor Also if the liquid gets in your eyes or touches your skin consult with your doctor after rinsing for at ...

Page 12: ...en may be missing picture elements or have luminous spots This is not a sign of malfunction Do not install the TV near electronic equipment that produces electromagnetic waves Some equipment placed too near this unit may cause interference Effect on infrared devices There may be interference while using infrared devices such as infrared cordless headphones Television Antenna Connection Protection ...

Page 13: ...electrodes and requirements of the ground electrode Lightning Protection For added protection of the TV during a lightning storm or when it is left unattended or unused for long periods of time unplug the TV from the wall outlet and disconnect the antenna or cable system Power Lines Do not located the antenna near overhead light or power circuits or where it could fall into such power lines or cir...

Page 14: ...g only TVs continue to work as before to receive low power Class A or translator television stations and with cable and satellite TV services gaming consoles VCRs DVD players and similar products For more information about the DTV transition visit www dtv gov FCC Consumer Center Email dtcinfo fcc gov Phone 1 888 CALLFCC 1 888 225 5322 Fax 1 866 418 0232 or writing to Federal Communications Commiss...

Page 15: ...with the items shown below Attaching the Stand Place TV on a flat surface and the protective bag Screen face down Attach TV stand to rear of television with the provided four 4 pan head screws Mount the base to the stand with the provided three 3 flat head screws Carefully lift TV up ...

Page 16: ...our JVC TV contains a Kensington Lock compatible slot hole that helps securely affix the TV to other physical objects The appearance and locking method differs depending on the manufacturer Refer to the manual provided with the Kensington Lock for installation information ...

Page 17: ...e right wall mount size For product protection and safety reasons JVC strongly recommends contacting a professional installer or technician for assistance with the installation of the wall mount and with the setup of your TV JVC will not be held responsible for any damage to the product or injury to yourself and others should you decide to install the wall mount and TV without the assistance of a ...

Page 18: ... onto the TV before laying the TV down on flat surface 3 Using a cross tip screwdriver remove four screws securing TV stand to rear of TV Remove TV stand 4 Follow instructions in wall mount kit and install wall mount Install TV onto wall mount in accordance with wall mount kit instructions NOTE Wall mount screw hole pattern on rear of JLE55SP4000 is VESA 400 x 400mm with M8 screws ...

Page 19: ... cover and slide up into place Battery Precautions Be sure to follow the correct polarity Incorrect installation may cause battery leakage or damage to the remote control Always replace batteries in pairs never combine a used battery with a new one Do not use different battery types together e g Alkaline and Carbon zinc If remote control will not be used for an extended period of time remove batte...

Page 20: ...iences line of sight Things To Prevent Weakened 3D effects may be caused by Viewing TV at an angle Viewing the TV too close or too far away TV is not aligned to audiences line of sight TV placed on TV stand and aligned to audiences eye level Use wall mount hardware with tilt capability TV is tilted down aligning to audiences eye line Weakened 3D effects Viewing TV at an angle Viewing TV too close ...

Page 21: ...Parts and Functions TV 20 Front and Side Views Power Button MENU Button CH Button CH Button VOL Button VOL Button INPUT Button USB Ports HDMI Ports 3 2 1 1 2 3 ...

Page 22: ...PONENT VIDEO COMPOSITE Video Input Jacks COMPONENT COMPOSITE Audio Input Jacks DTV TV CABLE ANTENNA Input Jack PC MUSIC RGB PC Jack PC MUSIC PC AUDIO IN Jack ETHERNET Port AUDIO OUT Jack OPTICAL AUDIO OUT Jack 8 7 6 5 4 3 2 1 1 2 3 4 5 6 7 8 ...

Page 23: ...eep Timer menu on TV screen MULTIMEDIA button When pressed displays contents in the USB drive connected to TV FAV CH Favorite Channel button INPUT button When pressed displays Input Source menu on TV screen NETFLIX button When pressed launches NETFLIX application 5 4 3 2 1 1 2 3 4 5 ...

Page 24: ...option and selects on screen keypad characters BACK button Returns User to previous TV screen ICE Internet Connected Experience Apps button When pressed displays I C E application icons on TV screen VOL Volume button Increases VOL and decreases VOL TV volume MUTE button When pressed sets TV audio on or off 11 10 9 8 7 6 6 10 9 7 8 11 ...

Page 25: ...adcast channels Number keypad 0 9 When input source is TV changes channel Can be used when entering numeric values in application log in fields CH Channel button When input source is TV increases and decreases channel number Multipurpose buttons EXIT button Used for exiting a menu application or mode 17 16 15 14 13 12 12 13 17 16 15 14 ...

Page 26: ...e viewing 3D contents press it for 3D 2D control options WIDE button When pressed displays Screen Mode selections on TV screen AUDIO ONLY button When pressed turns off TV screen but continues to play audio from input source Playback buttons Used for Music Video and HDMI CEC functions Power button When pressed turns TV on or off 24 23 22 21 20 19 18 23 22 21 20 19 18 24 ...

Page 27: ... the menu select options or adjust settings value OK button Launches a menu selects a menu option and selects on screen keypad characters QWERTY Keypad Enter log in information such as your Username and Password or fill in I C E App fields 27 26 25 25 26 27 ...

Page 28: ...Making A V Connections 27 ...

Page 29: ...Making A V Connections 28 ...

Page 30: ...the home network This can be accomplished in two ways Hard Wired Ethernet Connection Wireless Connection Making a Hard Wired Ethernet Connection To connect your TV to your home network 1 Connect one end of a CAT 5 Ethernet cable to your home network s Ethernet drop box 2 Connect other end of cable to the Ethernet connector jack at rear of TV 3 Follow the instructions on the Network portion of the ...

Page 31: ...To The Internet 30 Wireless Connection To connect your TV to your home network via a wireless connection follow the instructions on the Network portion of the One Time Setup Wizard in the Basic Operations section ...

Page 32: ... cable is connected to DTV TV jack AND insert provided batteries to remote before proceeding Turn on TV The Welcome screen is displayed Use left and right direction arrows on remote control to select desired language and then press OK button On Viewing Mode screen select desired TV mode and then press OK button On Time Zone screen select desired time zone and then press OK button ...

Page 33: ... will either detect an Ethernet connection or in the absence of a wired connection will search for available wireless networks Choose your home wireless network from the list displayed and then press OK button Using the QWERTY keypad on the rear of the remote enter Password and then press OK button ...

Page 34: ...eady is displayed press OK button On TV Signal screen use left and right direction buttons to select desired input Source Antenna or Cable Use down direction button to select Start and then press OK button When channel auto scan is completed click on OK button When Thank You screen is displayed verify settings and then press on OK button ...

Page 35: ... 3D source device such as a 3D Blu Ray player 3D Game Console and or Cable TV or Satellite TV converter box that can decode 3D content A 3D media such as Blu ray 3D movie disc An HDMI connection cable XinemaView 3D Glasses included with TV Connecting Your 3D Source Device Connecting a 3D source device to your TV is very simple 1 Connect one end of the HDMI cable to the HDMI connector jack on your ...

Page 36: ...ce device and display the following screen 4 On remote control use left right direction buttons to highlight Yes on screen and then press OK button 5 Put on a pair of 3D glasses and enjoy If you wish to view the content in 2D simply select No and press the OK button Switching between 3D and 2D You could switch to 2D viewing during any time a 3D content is playing Simply press 3D button on remote a...

Page 37: ...stance between you and the TV screen should be 7 feet Refer to Section 2 TV Placement for Best 3D Experience for proper TV distance and height from viewing audience For those with epilepsy have a family history linked to epilepsy or have experienced epileptic type symptoms in the past consult your health care provider before viewing 3D videos or images Avoid viewing 3D content when under the influ...

Page 38: ...nternet On the remote press the ICE Apps button to display the ICE applications screen Use the left and right direction buttons to bring the desired app icon to the middle of the screen and then press the OK button to select the application Follow the instruction on screen to setup each application To exit an application press the Exit button on remote USB Multimedia control Control multimedia con...

Page 39: ...vider You would need to either sign up or use an existing account to use the selected ICE apps Some apps are free but some may charge monthly fee or pay per view fee Read through the service terms for each app Contact the content provider for any question regarding their service ...

Page 40: ...e control press button 2 At rear of TV press the CHANNEL UP or CHANNEL DOWN buttons Selecting Analog Channels 1 9 Press 1 9 as needed For example to select channel 2 press 2 then press OK 10 99 Press the 2 digits in order For example to select channel 15 press 1 5 and then press OK 100 135 Press the 3 digits in order For example to select channel 130 press 1 3 0 and then press OK Selecting Digital...

Page 41: ...s Exit to close Channel List screen Mute Press the Mute button to turn off the sound To turn on the sound press the Mute button again Setting the Sleep Timer Use the Sleep timer to automatically turn off the TV after a preset amount of time has elapsed 1 Press Sleep button to display Sleep Timer screen 2 Press Sleep button repeatedly or use up and down direction buttons to select desired sleep tim...

Page 42: ...cture with black side bars When viewing a 16 9 content it displays a full picture Wide When displaying a 4 3 content the picture is stretched horizontally to fill the width of the screen When watching a 16 9 content the image is slightly overscanned Zoom The entire picture is uniformly enlarged to retain its original proportion However some parts of the picture may be hidden Stretch The picture is...

Page 43: ... Normal When watching a 4 3 content the TV displays a standard picture with black side bars When viewing a 16 9 content it displays a full picture Stretch When watching 4 3 content the picture is stretched horizontally to fill the width of the screen When watching a 16 9 content the picture is stretched horizontally on the left and right sides Notes Panoramic mode is only available on 4 3 contents...

Page 44: ...TV model the TV allows you to play slide shows or display photos from a USB memory stick Playing Multimedia Files 1 Insert USB memory stick into one of the USB slots at rear of TV 2 When USB media detected screen appears select Yes and press OK 3 When Multimedia Player screen is displayed select USB source on left side of screen and then press OK 4 To exit the Multimedia Player press the Exit butt...

Page 45: ...While playing music you can set the TV to Audio Only mode to turn off the TV display and save power 1 Press AUDIO ONLY button to activate Audio Only mode A message appears on the screen and few seconds later the TV display turns off 2 When ready to exit Audio Only mode press any button ...

Page 46: ...H or CH buttons to select a TV Setting Press INPUT button to confirm your TV Setting selection Select and Adjust a TV Setting Option Press up or down to select a TV Setting Option Press left or right to adjust the setting Press OK to apply the adjustment Press CH or CH buttons to select a TV Setting Option Press VOL or VOL buttons to adjust the setting Press INPUT button to apply the adjustment Ex...

Page 47: ...e mode Standard For standard picture settings Movie For motion pictures such as movies Game For fast and dynamic pictures suitable with playing games Vivid For bright and vivid picture setting Sport Suggested settings for sporting events Custom For custom picture settings Backlight Adjust the backlight that affects the overall brilliance of the picture 0 100 ...

Page 48: ... of the edges of elements in the picture Adaptive Backlight Set Adaptive Backlight On or Off Ambient Light Sensor Select the sensitivity of the ambient light sensor to automatically adjust to light changes in the room Off Low Medium High Color Temperature Color Temperature Apply a preset color temperature setting Custom Cool Natural Warm Red Green Blue Gain Adjust the red green blue gain settings ...

Page 49: ...h Digital NR Reduce noise level of digital signals Off Low Medium High Game Mode Eliminate image lagging by disable TV images processing Film Mode Produce smoother motion pictures when viewing movies from video players connected via HDMI Off Auto Size Position Horiz Position Vertical Position Adjust the horizontal vertical position of the picture Horizontal Size Vertical Size Adjust the horizontal...

Page 50: ... from the quietest sound to the loudest volume with exceptional audio clarity Bass Adjust the bass level to your preference 12 12 Treble Adjust the treble level to your preference 12 12 Balance Adjust the audio level of the L R channels of the speakers to your preference 10 10 Lip Sync Adjust to match the movements and the lips of the person talking on the screen 0 5 TV Speakers Turn the internal ...

Page 51: ...n you run auto scan the TV scans for channels with network signals and stores them in memory It may take up to 15 minutes for the TV to scan and memorize digital cable channels depending on reception conditions Partial Scan You can partially scan for network signals within a specified range of channels Select the Channel Mode Analog Digital Analog Digital and range of channels you want the TV to s...

Page 52: ...s time Menu Language Select the on screen menu language CEC Settings CEC allows you to control devices using your TV remote control when the CEC devices are connected via HDMI CEC Function Enable or disable the CEC function System Audio Control Enable or disable system audio control ARC Audio Return Channel on HDMI 1 Device Discovery Select to view CEC devices ...

Page 53: ...nctions and controls Name Input The Name Input feature allows you to add a label name on an input source To label an input source perform the following steps 1 Press Menu 2 Press up or down to select Setup and then press OK 3 Press up or down to select Name Input and then press OK 4 Press up or down to select Input Source and then press OK 5 Press up or down to select the input source that you wan...

Page 54: ...press OK 2 Press up down left or right to select a character and then press OK 3 Press up down left or right to select OK and then press OK 6 Press EXIT to close the menu screen Reset All TV Settings Reset all TV settings to default settings Reset to Factory Defaults Reset all TV settings to factory default settings ...

Page 55: ...ork information such as the IP address Subnet Mask Gateway and Preferred and Alternate DNS Server IP Settings can be obtained manually or automatically Wireless Network Connection Select to scan for available wireless networks Choose your wireless network from list of available networks and then press OK When connection is made the Network Status window for your network is displayed ...

Page 56: ... Press up or down to select Setup and then press OK 3 Press up or down to select Parental Control and then press OK 4 Enter the 4 digit password Press down left or right to select OK and then press OK to access the submenu 5 Press up or down to select the submenu options and then press OK to enter the submenu Restrict By Channel Use the Block Channel feature to restrict viewing a specified channel...

Page 57: ...ting to block 1 In the Parental Control menu press up or down to select MPAA Rating and then press OK 2 Press up or down to select a rating and then press or to block or unblock 3 Press BACK to return to the previous screen or press EXIT to close the menu screen Change Password 1 In the Parental Control menu press up or down to select Change Password and then press OK 2 Enter a new password and th...

Page 58: ...ion including frequency modulation and signal quality Network Status Displays the type of network and its information including IP Address Gateway DNS etc Deactivate Netflix Deactivate your Netflix streaming service via I C E Apps Deactivate Vudu Deactivate your Vudu streaming service via I C E Apps Initial Setup Launches the One Time Set Up Wizard see Chapter 8 for details User Manual Launches TV...

Page 59: ...the unit for an hour and then plug it back in Poor or No Sound Press the VOL Up button on the remote control or the VOL button on the TV Press MUTE button on the remote control to ensure mute is not on The channel or cable TV broadcast is experiencing problems Tune to another channel Check the TV audio settings Check for possible sources of interference Poor or No Picture The channel or cable TV i...

Page 60: ...te Control does not work Batteries may be weak dead or inserted incorrectly Point the remote control directly at the IR sensor on the TV with an angle of 35 degrees Remove any obstacles between the remote control and the TV Remote control is out of range Move closer to the TV TV Shuts Off Sleep timer is set Power is interrupted No CATV Reception Check all cable TV connections Set the TV Mode in Ch...

Page 61: ...e router or network switches No Internet Access Wireless Wireless Network Make sure home wireless router is turned on Make sure your wireless router is not hiding the wireless network SSID Make sure you remember your home wireless network SSID and Password On TV menu choose NETWORK WIRELESS NETWORK CONNECTION Choose SCAN If you see your home network SSID choose it and enter password If you don t s...

Page 62: ...Make sure the disc or streaming program is 3D encoded Try turn off the TV and source device Wait for 2 minutes turn on TV and then the 3D sources device Insert the 3D disc again Seeing a split screen is displayed rather than 3D Press 3D button on remote try different 3D formats e g SBS Side by Side TB Top and Bottom or Sensio ...

Page 63: ...onnectivity Built in WiFi 802 11n Single Band Preloaded Internet Apps ICE apps Netflix Vudu YouTube Pandora TV Features Color Enhancement Yes CrystalColor Built in NTSC ATSC Clear QAM tuner Yes PIP POP No Close Caption Yes Audio Audio Technology XinemaSound 3D Graphic Equalizer Yes Speaker Output Power 45W 15Wx2 15W woofer Convenience Features Ambient Sensor Yes Interactive Setup Guide Yes Input P...

Page 64: ...dio Out 1 Stereo Audio Out 1 Mechanical Wall Mount Pattern VESA 400x400mm M8 screw Without Stand approx 48 9 x 28 9 x 2 2 47 3 lbs With Stand approx 48 9 x 30 9 x 10 6 53 9 lbs Power Consumption Input Voltage 120V AC Max Power Consumption Max 150W Standby 1W CrystalMotion is a set of motion enhancement technologies including Motion Estimation Motion Compensation or Backlight Scanning or both ...

Page 65: ...0 75 46 870 75 000 P P 49 500 Windows 7 1024 x 768 60 48 360 60 000 N N 65 000 Windows 8 1024 x 768 70 56 470 70 060 N N 75 000 Windows 9 1024 x 768 75 60 020 75 020 P P 78 750 Windows 10 1280 x 800 60 49 68 60 P P 83 462 Windows 11 1280 x 720 60 45 0 60 P P 75 25 Windows 12 1920 x 1080 60 66 587 59 934 P N 138 500 Windows Remark P Positive N Negative Primary mode Resolution 1920 x 1080 Through RG...

Page 66: ...Supported Resolutions 65 FHD Video Digital Present Modes at HDMI Mode No Resolution 1 480i 2 480p 3 720p 4 1080i 5 1080p Video Input Mode No Resolution 1 480i 2 480p 3 720p 4 1080i 5 1080p ...

Page 67: ...e Products must be sent to the designated service center to obtain warranty service The Warrantor is not responsible for the transportation costs to the service center but will cover the costs for return shipping to the customer PRE AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO A DESIGNATED SERVICE CENTER FOR WARRANTY SERVICE Product returned to designated service centers must either uti...

Page 68: ...eral Public License and Lesser General Public License hereinafter GPL LPGL that are subject to the GPL2 0 LGPL2 1 You may use modify or distribute only if you agree to all of the terms and conditions of the GPL LGPL Please note that any software component developed or created independently by AmTRAN Video Corporation shall not be subject to GPL LGPL requirement for provision of the source code Use...

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