Symptom
Action
The time code and user’s bit
are not displayed.
0
Even in Camera mode or Media mode, the time code and user’s bit
may not be displayed depending to the type of display.
0
Is [LCD/VF]
B
[Display On/Off]
B
[TC/UB] set to “Off”? To display the
date and time, set it to “On”.
The time is not displayed.
0
The time is only displayed on the display screen in the Camera mode
(during shooting).
P166 [Display Screen in Camera Mode] )
0
Is [System]
B
[Record Set]
B
[Time Stamp] set to “On”? To display
the date and time, set it to “Off”.
The actual recording time is
shorter than the estimated
time.
0
The recordable time may be shorter depending on the shooting
conditions or the subject.
The two camera recorders are
not synchronized even though
the time codes have been
synchronized. (
Z
on the Slave
device is not displayed.)
0
Is the [TC IN/OUT] switch correctly set?
P81 [Synchronizing Time Code on Another Camera] )
0
Set [System]
B
[Record Set]
B
[Record Format]
B
[
W
Frame Rate]
such that the two camera recorders have the same frame rate.
Cannot connect to wireless
LAN.
0
Check the mode of connection and method of setting ([SSID] and
[Passphrase] in cases other than WPS).
P186 [Wireless LAN connection (“Internal Wireless LAN”
0
Even if the Passphrase is wrong, “Completed the Setup Wizard.
Please Input the Passphrase into Your Device.” may appear at the
browser setting depending on the type of encryption.
Adjust [Passphrase] again.
The View Remote screen turns
black.
The screen flickers.
The screen freezes.
Cannot perform remote
operation.
0
The network path is congested.
Wait a while before refreshing (reloading) the web browser.
0
Clear the cache in your Web browser.
The clips cannot be uploaded
to the FTP server.
0
Adjust the [Clip Server] settings.
0
If a file size limit is set in the FTP server, set the size limit such that it
is larger than the maximum size of the recorded clip.
0
Take necessary action as described in “[List of FTP Transfer Errors]
The wireless LAN is
disconnected.
0
The wireless LAN may be disconnected depending on the
environment. Change the usage environment.
0
Connect via wired LAN.
P186 [Wireless LAN connection (“Internal Wireless LAN”
The images and audio sound
during live streaming are
choppy.
0
Depending on the connection method to the network and connection
environment, streaming may not be possible with the encoding bit rate
specified. Please reduce the encoding bit rate.
GPS signal cannot be
received.
A
L
0
Signal reception from GPS satellites may be affected by buildings or
trees.
Perform positioning preferably at an unobstructed location with a clear
view.
0
Radio wave reception may be affected by weather conditions such as
on a cloudy or rainy day.
The position is not accurate.
A
L
0
The precision error may be up to hundreds of meters if the GPS signal
is weak or reflected off surrounding buildings.
Troubleshooting
255
Others
Summary of Contents for Connected Cam GY-HC500E
Page 2: ...2 ...
Page 267: ...267 ...