English-70
Troubleshooting
Before contacting your local service dealer, please make sure you refer to the following guide.
(1) No message is displayed on the front panel or the TV has no power.
- Check the main power cable and make sure it is plugged into a suitable power outlet.
- Check that the Main Power switch is switched on.
(2) No picture
- Make sure that the TV is power on and in operation mode (press STANDBY button).
- Make sure that the AV cable is firmly connected to the TV. You may need to remove the cable
from both ends and reconnect.
- Make sure that the antenna line is properly connected to the TV.
- Check the brightness level of the TV.
- Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is
running.
(3) Poor picture & sound quality
- Install the antenna in an obstacle-free place.
- Make sure there is no mobile phone or microwave oven near the TV.
- Use 75 coaxial cable when connecting TV and antenna.
- When the 1080i video input signal is displayed on the TV screen through the Component or
HDMI jack, the screen flicker may occur.
(4) No or poor sound
- Check that your AV cable is connected correctly.
- Check the volume levels of your TV.
- Check if the TV is on mute.
- Check audio type or soundtrack option.
(5) Remote Control does not operate.
- To control the TV, the top end of the remote control should point directly towards the receiving
part of the TV.
- Remove and reinsert the batteries in the remote control.
- Replace the batteries in the remote control for a new set.
(6) Cannot watch scrambled channel.
- Check that you have the appropriate Smartcard or CAM. Reinsert the Smartcard or CAM and
make sure it initializes correctly.
- Check in the menu that the TV is detecting the Smartcard or CAM.
- Check in the menu that you have a valid and working subscription to the channels you wish to
view.
- Ensure that the Smartcard or CAM is not damaged.
(7) Cannot make reservations.
- Check that no previous reservations are conflicting with the new reservation.
- Check that the TV is in operation mode or in standby mode at the time of the reservation. If
the power switch or power outlet is off, the TV will not be able to switch on at the time of the
reservation.
If the TV does not work normally, remove and insert the power plug. If this does not work, please
contact your local TV distributor or service centre.
Troubleshooting