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| Kaden Owner’s Manual
Troubleshooting tips
When troubles occur, please check the following points before contacting a repair company.
Issue
Possible causes
Possible causes
The unit is not
working
Power failure
Wait for the power to be restored
The power switch is off
Turn on the power
The fuse is burned out
Call service agent
The unit’s 3-minute protection has been activated.
Wait three minutes after restarting the unit
Poor cooling
performance
Temperature setting may be higher than the
ambient room temperature
Lower the temperature setting
The heat exchanger on the indoor or outdoor unit
is dirty
Clean the affected heat exchanger
The air filter is dirty
Remove the filter and clean it according to
instructions
The air inlet or outlet of either unit is blocked
Call service agent
Doors and windows are open
Make sure that all doors and windows are closed
while operating the unit
Excessive heat is generated by sunlight
Close windows and curtains during periods of
high heat or bright sunshine
Low refrigerant due to leak
Call service agent
The unit starts and
stops frequently
There’s too much or too little refrigerant in
the system
Call service agent
The compressor is broken
Replace the compressor
Poor heating
performance
The outdoor temperature is lower than 7°C
Call service agent
Cold air is entering through doors and windows
Make sure that all doors and windows are closed
during use
Low refrigerant due to leak
Call service agent
