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KAITERRA

www.kaiterra.com

What's the requirement for Wi-Fi on the Sensedge?

 

The Wi-Fi has to be 2.4GHz. 

5GHz Wi-Fi is not supported.

 

The following Wi-Fi standards are supported: 802.11b/g/n or Wi-Fi 1/3/4 with the new 
naming. 

Security standards including the latest 64/128 WEP, WPA-PSK, WPA2-PSK, WPA and 
WPA2 Personal are supported. 

WPA2 Enterprise is 

NOT

 supported. 

WPA/WPA2 are fulfilling the most part of 802.11i. The latest version of WPA3 is 

NOT 

supported. 

Internal PKI (Public Key Infrastructure) is 

NOT 

supported. 

Does the Sensedge support Modbus? 

There are two types of Modbus protocol, Modbus/TCP and Modbus/RTU. The 
Sensedge supports Modbus/TCP via the Ethernet port. No external hardware or 
dongles/adapters are needed for this. 

To support Modbus/RTU, an adapter

*

 can be used to translate from Modbus/TCP to 

Modbus/RTU. On the hardware layer, this adapter converts from Ethernet to RS485. 
This means that RS485 cabling will be plugged into the adapter, which in turn is 
plugged into the Sensedge's Ethernet port.

 

 

When using the adapter for RS485, the Sensedge thinks it's running Modbus/TCP, 
and the conversion to Modbus/RTU is happening solely on the adapter. 

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Summary of Contents for Sensedge

Page 1: ...KAITERRA www kaiterra com Kaiterra Sensedge Connectivity FAQs Troubleshooting Guide SEPTEMBER 2020 Page 1...

Page 2: ...ontents 1 Overview 3 2 Kaiterra Sensedge Connectivity FAQs 4 3 Connectivity Troubleshooting Steps 10 3 1 Is the Sensedge on the network 10 3 2 Is the Sensedge uploading data to Kaiterra cloud 11 3 3 M...

Page 3: ...s document is intended for use by individuals who may be responsible for responding to IT issues and requests This document answers common connectivity questions for the Sensedge and provides guidance...

Page 4: ...e Sensedge connect to For firmware versions 1 5 MQTT server sensedge mqtt kaiterra com port 8884 sensedge mqtt kaiterra cn port 8884 API server api kaiterra com port 443 api kaiterra cn port 443 Firmw...

Page 5: ...Infrastructure is NOT supported Does the Sensedge support Modbus There are two types of Modbus protocol Modbus TCP and Modbus RTU The Sensedge supports Modbus TCP via the Ethernet port No external har...

Page 6: ...or both over Ethernet Can the Sensedge send data to another MQTT server The secondary MQTT server s URI and port is configured in Settings Device Details MQTT It publishes data on this topic The is a...

Page 7: ...icrograms per cubic meter km100 rpm10c PM10 in micrograms per cubic meter Page 7 ts 2019 09 25T05 30 00Z rco2 ppm 441 5 km102 rtvoc ppb 205 6 km102 rhumid 54 24 km102 rtemp 25 43 km100 rgt25 4 565 km1...

Page 8: ...e time it will send data pending upload to the server prioritizing with the most recently recorded data How much data does the device transfer What are the bandwidth requirements A single reading for...

Page 9: ...xample if the Sensedge were o line for 10 days it would take 1 day to upload the historical data Page 9 Note Backlogged data is sent via primary MQTT to our cloud Secondary MQTT data upload via local...

Page 10: ...n the network Let s begin by checking if the Sensedge is on the network First make sure that the Wi Fi Ethernet icons in the top right status bar are white If not 1 Ensure that the device has an IP ad...

Page 11: ...nfirmed that the Sensedge is indeed on the network and are still having connection issues let s move on to the second step and check if the Sensedge is uploading data to Kaiterra cloud 3 2 Is the Sens...

Page 12: ...inside China Make sure these aren t blocked 3 3 More troubleshooting steps While these steps will solve most network issues if they don t fix the problem try some of the steps listed below 1 Check th...

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