27
1034790D / January 2001
KTD-400 Controller Keypad Installation and Operation Manual
Appendix A
Warranty & Return Information
Three-Year Warranty
*
Kalatel, a division of Interlogix, Inc. warrants its products for three years from the date of factory shipment. The war-
ranty covers defects in materials and workmanship, and does not cover equipment that has been abused, damaged, or
modified.
Return Guidelines
For all returns, please be prepared to provide the following information to technical support:
Company name, address, telephone number, and fax number
Where the product was purchased
Purchase order or invoice number
Model and serial number
Details of the defect
An RMA number will be issued for all returns. To obtain an RMA number, call 800-469-1676 Monday through Friday
between 6 a.m. and 5 p.m. PST. Please write the RMA number on the outside of the package(s).
Technical Support
Kalatel offers 24-hr technical support 7 days a week.
Call:
800-469-1676 (6 a.m. – 5 p.m. PST Mon. – Fri.)
541-740-3589 (all other times; limited support)
Fax:
541-752-9096 (available 24 hr a day)
Advance Replacement
A Purchase Order number must be issued for any Advance Replacement. We will evaluate the condition of the re-
turned equipment and deduct restocking or refurbishing fees, if any, from the credit transaction.
Loaner/Repairs
A Purchase Order number must be issued for any equipment loan or repair transaction. Non-warranty repairs are
subjected to a minimum charge of $15.00. When requesting an RMA number, it is recommended that the request be
made directly by the technician involved in the servicing or installation of the equipment. If this is not possible, a
detailed description of the problem is necessary.
*The following products are not covered for three years: InView, MobileView
®
, Digiplex
™
Remote, and Paragon
®
(14-month
warranty); RSM-PC, RSM-1600, RSM-700, and RSM-POD (1-year warranty); Calibur products (2-year warranty).
