Troubleshooting
The following is a list of common issues and how to solve them.
Micro USB cable problems
In the event your system is not working with the supplied micro USB cable during initial setup, you can use
your own micro USB charge and sync cable for testing. If the system works normally after performing this test,
replace the micro USB cable. If the system is still not working normally after performing this test, the cable is
not the source of the problem. If you are using a PS4, fully charge the controller and reconnect to KeyMander
2. If you are using an Xbox One, see
Loss of USB Connection to Controller
.
Xbox One
If the KeyMander 2 is connected to an Xbox One console and completely stops responding to the
keyboard and mouse, check the micro USB cable as mentioned above. If if still does not respond,
check the controller’s USB connection as described below.
Loss of USB Connection to Controller
In the event the KeyMander stops responding to the keyboard and mouse, you can check the USB
connection to controller by opening the Xbox menu, going to System>Settings>Devices &
Streaming>Accessories. When the Xbox controller is displayed on the screen, select the three dots
below the Configure box. Select the Firmware Update even if “No update available” is displayed.
Select Continue. If you see a message saying to insert batteries or connect a USB cable after
pressing continue and it will not attempt to update, the controller is connected to Xbox One in
Bluetooth mode and you will need to follow the steps below to switch it to USB communication.
To Force the Xbox One to USB communication:
1. Disconnect the controller from KeyMander 2.
2. Disconnect KeyMander 2 from the Xbox One console.
3. Disconnect the external power cable from KeyMander 2 (if attached).
4. Press and hold Xbox power button on console for 10 seconds until the console shuts down.
5. Unplug the power cable from the console for 1 minute.
6. Reconnect power cable to the console and turn on using the power button on the console. DO NOT press
the power button on a controller!
7. When green Xbox screen comes on during boot up, connect the controller directly to the Xbox One console
using the micro USB cable.
•
Controller should light up by itself indicating it is in USB mode.
8. Reconnect KeyMander 2 cable to the rear USB port on Xbox One console.
9. Reconnect external power cable to KeyMander 2 power port (if needed).
10. Disconnect the controller micro USB cable from Xbox One and reconnect to KeyMander 2.
•
Controller should light up by itself indicating it is in USB mode.
