Frequently asked questions
79
Question: The application does not work. What should I do?
If you have encountered a problem while using the application, first of
all, please make sure that the solution to this problem is not described in
this document (in particular, in this section) or at the
Services/Knowledge base
section of the Kaspersky Lab's web site
(
http://support.kaspersky.com/anti_spam3
).
If you have not found the solution to your problem in the relevant
documentation and the Knowledge base on the web site, we
recommend that you contact Kaspersky Lab's Technical Support.
For solution of urgent issues please call us using the phone numbers in
the
Contact Us
part of this document (see section C.2 on page 131).
User support is available 24 hours a day in the Russian, English, French
and German languages. Please note that you have to be a registered
user to be to receive assistance and you must provide to the support
technician your registration number (received with a retail box) or
information about your purchase (in case if you have bought the product
online).
In addition, you can contact the Technical Support service by filling a
special form (
http://www.kaspersky.com/helpdesk)
.
Please fill in the web form carefully. Enter precise information about the
product of Kaspersky Lab that you are using, your registration data and
try to describe your problem clearly. Specify the following information in
mandatory fields:
•
Request type. Select the category to which your request
belongs.
•
Name of the product of Kaspersky Lab that you are using (e.g.,
Kaspersky Anti-Spam 3.0
).
•
Request text. Describe the problem that you have encountered
while using the product of Kaspersky Lab.
•
Registration information. Specify the registration type:
license
key
(if you have purchased a retail box) or
online order
(in
case if you have bought the product online). Depending upon
the selected registration type, use the field below to specify the
serial number of your license or the number of your Internet
order.
Information about the serial number of Kaspersky Anti-Spam
can be found on the
License
page of the Control Center (see
section 4.7.1 on page 65).
•
E-mail address that the specialists of our Technical Support
service can use to contact you.