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Kaspersky Anti-Spam 3.0
In the next window of the web form enter your contact information, type
the code of protection against automatic registration and click the
Submit
button. Experts at the Technical Support service will carefully
examine your problem and help you as soon as possible.
Question: How can I make sure that Kaspersky Anti-Spam actually filters spam
messages?
In order to check filtering, you can use the
GTUBE
(Generic Test for
Unsolicited Bulk Email) special template. The test of spam filtration
using GTUBE is similar to the validation of anti-virus functionality using
EICAR test virus.
Create a mail message containing the following string (without spaces
or hyphenation):
XJS*C4JDBQADN1.NSBN3*2IDNEN*GTUBE-STANDARD-ANTI-UBE-
TEST-EMAIL*C.34X
and send it to an address protected by Kaspersky Anti-Spam. As a
result of spam recognition, the message will be assigned the
SPAM
status and the product will apply to it the action defined in the policy
assigned to the recipient's group.
Question: When the load on server is high, Kaspersky Anti-Spam does not filter
spam. Processed messages include the following header: X-SpamTest-Info: Not
processed
One of the most likely causes of this problem is the fact that during
intensive processing of large traffic volume the filtering processes of the
application fail to connect to the licensing module (
kas-license
) within a
specified timeout period to verify request compliance with license
conditions.
To eliminate the problem, you are advised to increase the values of
timeouts for connection and data exchange with the
kas-license
module
defined by the
FilterLicenseConnectTimeout
and
FilterLicenseDataTimeout
parameters respectively. If the described
actions have not resolved your problem, please contact the Technical
Support service of Kaspersky Lab (see above).