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KP2000 User Manual Version 1.0-EN
Troubleshooting
Problem
Possible causes
Possible solutions
Nothing happens when you follow the
operating instructions.
No power to the scanner.
Check the system power. Ensure the power
supply is connected.
Illumination and aimed red line are on,
but the scanner does not decode.
Bar code symbol is unreadable.
Check the symbol to make sure it is not
disabled. Try scanning test symbols of the
same bar code type.
Scanner is not programmed for
the correct bar code type.
Be sure the scanner is programmed to read the
type of bar code you are scanning.
Distance between scanner and bar
code is incorrect.
Move the scanner closer to or further from the
bar code.
Scanned data is incorrectly displayed on
the host.
Scanner is not programmed to
work with the host. Check scanner
host type parameters or editing
options.
Be sure proper host is selected.
For
RS-232,
ensure
the
scanner’s
communication parameters match the host’s
settings.
For a USB-HID keyboard or a keyboard wedge
configuration,
ensure
the
system
is
programmed for the correct keyboard type and
language, and the CAPS LOCK key is in the
correct state.
Others
Contact your distributor or the manufactory
technical support.
