32 of 35
KP2230 User Manual Version 1.0-EN
Troubleshooting
Problem
Possible causes
Possible solutions
Nothing happens when you follow the
operating instructions.
No power to the scanner.
Check the system power. Ensure the power
supply is connected.
Illumination and aimed red line are on,
but the scanner does not decode.
Bar code symbol is unreadable.
Check the symbol to make sure it is not disabled.
Try scanning test symbols of the same bar code
type.
Scanner is not programmed for
the correct bar code type.
Be sure the scanner is programmed to read the
type of bar code you are scanning.
Distance between scanner and bar
code is incorrect.
Move the scanner closer to or further from the
bar code.
Scanned data is incorrectly displayed on
the host.
Scanner is not programmed to work
with the host. Check scanner host
type parameters or editing options.
Be sure proper host is selected.
For RS-232, ensure the scanner’s communication
parameters match the host’s settings.
For a USB-HID keyboard or a keyboard wedge
configuration, ensure the system is programmed
for the correct keyboard type and language, and
the CAPS LOCK key is in the correct state.
Others
Contact your distributor or the manufactory
support Centre.
