Karel EVM38S, Technical Reference And User'S Manual

Page 1: ...109 2007 THE AUTO ATTENDANT THE VOICE MAIL MODULE AND EVM EVM 38 S EVM 48 S EVM 128 EVM 128 S EVM 48 TECHNICAL REFERENCE AND USER S GUIDE...

Page 2: ...THE AUTO ATTENDANT AND THE VOICE MAIL MODULE TECHNICAL INTRODUCTION AND USER S GUIDE SEPTEMBER 2007 PDF created with pdfFactory Pro trial version www pdffactory com...

Page 3: ...ecified in this document for development and improvement purposes without prior notice Individual products may possess characteristics different from those that have been mentioned in this document du...

Page 4: ...second chapter Installation It explains the installation methods of each EVM module separately This chapter must be read definitely before the installation by the personnel who will perform the insta...

Page 5: ...rity 21 Auto Attendant ACD Automatic Activation 22 Weekly Automatic Services 22 ACD Single Key Access 23 Erasing The Entire ACD Messages 24 Recording ACD Messages 25 Defining Specific Entry Messages 3...

Page 6: ...Message To An Absent Extension With Assistance Of The Operator 58 THE SERVICES RELATED TO THE OPERATOR 59 ACD Activation 8741 59 Night Mode Auto Reply 60 Listening To Messages In The Auto Reply Mode...

Page 7: ...those messages are not erased in case of any blackout On the other hand the voice mail messages that are to be recorded into the voice mail message boxes allocated to the extensions are stored in the...

Page 8: ...ory can be constituted by installing the EVM DL card on the module Those have been referred to as Voice Mail Messages within this guide The Voice Mail Messages feature includes any kind of message lea...

Page 9: ...ser at a time Thanks to the two minutes 130 secs of Flash Memory capacity it has it functions as the auto attendant Automatic Call Distributor Since no DRAM memory is present on it as factory default...

Page 10: ...ployed in exchanges of certain versions only Mounting template Anchor plugs and screws two from each of them which are to be used to mount the module onto the wall Plastic holders that are used to con...

Page 11: ...an integrated module that can be used in the exchanges MS48 and MS48 ISDN The illustration below gives information about the structure of EVM48 That module which has two voice channels can serve two...

Page 12: ...age feature becomes available only by adding an EVM DL The module has been designed in a structure so that it can be directly integrated onto the exchange There exist 5 capacity expansion slots on the...

Page 13: ...EVM48S That module which has two voice channels can serve two users simultaneously Thanks to the two minutes 130 secs of Flash Memory capacity it has it functions as the auto attendant Automatic Call...

Page 14: ...egrated onto the exchange There exist 5 capacity expansion slots on the card Two of them are used for EVM FL and three of them for EVM DL EVM48S is presented to the user together with the brass card h...

Page 15: ...EVM128 is an integrated module that can be used in MS128 exchanges The illustration below gives information about the structure of EVM128 That module which has two voice channels can serve two users s...

Page 16: ...ard Two of them are used for EVM FL and three of them for EVM DL EVM128 is presented to the user together with the brass and plastic card holders to be used during mounting as well as with the CPUKON1...

Page 17: ...he party s he calls as if there is an answering machine on the phone of that party The module has been designed in a structure so that it can be directly integrated onto the exchange There exist 6 cap...

Page 18: ...card Two of them are used for EVM FL and four of them for EVM DL Dimensions 24 8 cm x 25 6 cm x 2 5 cm Weight 0 3 kg COMPATIBILITY EVM38S is compatible with MS38S R40 and later and the entire version...

Page 19: ...hile this operation is being fulfilled 3 The anchor plugs are driven into the wall at the marked spots without deviating from the actual points 4 The screws are so driven to leave 7mm portion of their...

Page 20: ...EVM Modules of the MS Series Technical Introduction and User s Guide 14 PDF created with pdfFactory Pro trial version www pdffactory com...

Page 21: ...n the backplane of the exchange as in the way shown in the illustration below The module is fixed by the brass card holder that comes with the module The exchange must be off during that operation Whe...

Page 22: ...shown in the illustration below Its cable is attached as the MS128 connector on the card is plugged into the input socket of the EVM module of the CPUKON card that is on the exchange The exchange must...

Page 23: ...s placed in the rightmost slot and pushed into the rack so that the connector at the back face of the card is plugged into its correspondent on the backplane of the exchange In the meantime the fixing...

Page 24: ...htmost slot and pushed into the rack so that the connector at the back face of the card is plugged into its correspondent on the backplane of the exchange In the meantime the fixing latch on the front...

Page 25: ...ated EVM module and as to the capacity increase for the voice mail message boxes the EVM DL cards are attached to their corresponding EVM module The module slots in each EVM module into which the EVM...

Page 26: ...age number 11 it is a general purpose message thus it can be employed for any purpose Language shift is realized when the calling party dials 9 during the announcement of the entry message At most 64...

Page 27: ...recorded into consideration messages that are as short as possible should be used Programming information that may be useful for effective usage of the ACD services has been given below Voice Mail Fa...

Page 28: ...nute the ACD will be put on line automatically Format Hour 00 23 Minute 00 59 HHMM2 The hour and the minute the ACD will be taken off line automatically Format Hour 00 23 Minute 00 59 Cancellation 885...

Page 29: ...the Automatic ACD programs 3 Please refer to the MS Series Programming Guide for the general use of that program ACD Single Key Access This program lets single key access menus be defined in order to...

Page 30: ...2 If the key 5 is needed to be employed in longer menus then the Call Back feature may be used by associating e g 808795 another key to that key 3 If the number of extension groups exceeds 10 in situa...

Page 31: ...Message For EVM224S and EVM128S Parameters P 00 Entry Message 01 Incomplete Number Message 02 Busy Message 03 No Answer Message 04 Wrong Number Message 05 Please stay on the line Message 06 Inaccessib...

Page 32: ...by the program Extension PBX Group 805 and an entry message such as Welcome to our company Please dial 112 for the accounting 123 for the sales and 140 for the technical service departments or stay o...

Page 33: ...ecified below a If the operator is busy when the calling party is transferred to the operator b If the calling party has called back the busy extension by dialing 5 c If the Automatic Hold is active o...

Page 34: ...e the calls ring on the operator and they are terminated after 5 rings Example Please stay on the line I am connecting you to the operator 08 The Night Mode Entry Message If it is recorded this messag...

Page 35: ...unction by the program ACD Single Key Access The general purpose message box numbers for the cases the ACD is to be used in two languages are as follows 11 For EVM38S EVM48 EVM48S and EVM128 11 31 For...

Page 36: ...ies have 8 seconds to dial the extension number except the Wait Message the Transfer Message and the Enter Password Message If they fail to dial a number within 8 seconds then they are transferred to...

Page 37: ...er the ACD line within a day like morning afternoon and night In this way more than one Entry Message can meet the calling party 8633 N HHMM1 HHMM2 Parameters N 0 First interval The ACD message number...

Page 38: ...message number in the range 00 23 for EVM38S EVM48 48S and EVM128 in the range 00 63 for EVM224S and EVM128S Notes 1 If there is no recorded message in the message box number M then the error tone is...

Page 39: ...eived during the erasing operation and when the operation is over the internal dial tone is received 3 The operator must take the ACD service off line before entering that program Ring Count Time Out...

Page 40: ...d into the EVM Module can be adjusted by this program 86447P Parameters P 1 2 8 Voice level which is 1 at minimum and 8 at maximum Default value P 4 Notes 1 This program can be entered only through th...

Page 41: ...are employed for informing an extension about the time and the date of a message left for her him upon the playback of the message Explanations of programs which can be used in relation with the Syst...

Page 42: ...f the automatic reply feature is active 02 You Have Got A Message Message Notification Message This message is announced upon lifting the handset if there is a message left for you 03 The System Is In...

Page 43: ...d Of Calls Authorization Not Appropriate For Call Message This message is announced when a call that is beyond the authorization level of the extension such as long distance international etc is attem...

Page 44: ...hone Is Locked Locked Phone Message This message is announced when the system programming initiation code is dialed while the system supervisor extension phone has been locked 19 You Have Performed An...

Page 45: ...of numbers and months and their lengths have been limited 0 5 1 second The date time messages have been given below 28 zero 52 January 29 one 53 February 30 two 54 March 31 three 55 April 32 four 56 M...

Page 46: ...ystem Message Playback This program allows the recorded system messages to be played back Moreover this code can be used to check the messages 8642M Parameters M Two digit message number Notes 1 Only...

Page 47: ...service off line before entering that program The System Message Gain Voice levels of the system messages recorded into the EVM Module can be adjusted by this program 86448P Parameters P 1 2 8 Voice...

Page 48: ...line over which fax calls come has to be defined as Fax Forwarding Mod 1 In that case if a fax signal comes while the entry message is being announced then the call is automatically transferred to the...

Page 49: ...enu that is in English if desired While the content of the menu in English is being determined one must consider the fact that the extensions to which that menu directs the calling parties are suppose...

Page 50: ...to the MS Series Programming Guide v Mark the extensions that you do not want to be called directly through the program Inaccessible Extension Over The DISA ACD Line Please refer to the MS Series Pro...

Page 51: ...to that message your phone does not ring The calling extension can leave you a message by dialing 82 if s he would like to while listening to the message you have recorded See Leaving A Message To An...

Page 52: ...all yourself from outside you are supposed to enter your password after hearing the first signal by this way you hear a discontinous dial tone With dialing 8646 then your own extension number and your...

Page 53: ...ear the internal dial tone 7371 Dial 7371 and listen to the message G Replace the handset In order to erase the message H Lift the handset and hear the internal dial tone 7373 Dial 7373 G Replace the...

Page 54: ...the calling party hears the message recorded by 8648 The permanent message you record is erased in case of blackouts If the permanent message is active then every time you pick up your phone the syste...

Page 55: ...it for the short beep E Leave your message It cannot be longer than 30 sec G Replace the handset Notes 1 When the extension to whom you have left a message lifts the handset the system message You hav...

Page 56: ...emits music on hold or if the music is not active silence In that case you can wait until a channel of EVM module becomes available and it is connected to you or you can hang up and try again after a...

Page 57: ...s listened to 5 The discontinuous dial tone shifts to normal after you listen to the entire messages However that does not mean there is no more message You can listen to the same messages again by th...

Page 58: ...essage If you dial 2 then you return to the point that is about 3 3 5 sec earlier and you go on listening to the same message If you dial 3 then starting from the moment you are in the voice level of...

Page 59: ...warned F Wait for the short beep E Leave your message It cannot be longer than 30 sec G Replace the handset In order to cancel the service before the time of warning comes H Lift the handset and hear...

Page 60: ...age It cannot be longer than 30 sec G Replace the handset In order to cancel the service before the time of warning comes H Lift the handset and hear the internal dial tone 8387 Dial 8387 G Replace th...

Page 61: ...tened to like that the 15 minute erasure time out period does not apply for them Hence you can listen to the same messages again when you return to your place 2 While you are listening to your message...

Page 62: ...cording of your conversation begins after the beep tone Notes 1 If the entire channels of the EVM are busy at that moment then you receive the error tone In that case you can revert to your conversati...

Page 63: ...eased by one unit and you go on listening to the message If you dial 4 then you go to the point that is about 3 3 5 sec later and you go on listening to the same message If you dial 6 then starting fr...

Page 64: ...make hook flash and dial the extension number to whom the message is to be left 8 F Operator must dial 8 and hear the dial tone E The calling party can leave message in the meantime Notes 1 If the EVM...

Page 65: ...r to activate the ACD H Lift the handset and hear the internal dial tone 8741 Dial 8741 G Replace the handset In order to deactivate the ACD H Lift the handset and hear the internal dial tone 8740 Dia...

Page 66: ...have been taken off line as explained in the chapter Programming 2 If the ACD is put on line then a discontinuous dial tone is emitted for 4 secs after the announcement of the night mode entry messag...

Page 67: ...stening to the messages then you listen to the entire messages one after another in a row and you receive the dial tone after the last message 4 While you are listening to your messages If you dial 0...

Page 68: ...tes after it is listened to Therefore it is recommended that you erase the messages you would not listen to again by 9 for the sake of effective EVM usage 6 You can listen to the messages which have n...

Page 69: ...nnounced 3 If you take the system out of the Night Service mode by dialing 878 then it reverts to its normal operation mode Reminder Service With Message 83889 In order for the exchange to warn an ext...

Page 70: ...m goes on announcing the same message until the extension hangs up Erasing Messages 86499 86490 Unless the messages recorded into the DRAM memory are locked by dialing 8 as they are being listened to...

Page 71: ...e EVM memory is full you receive the error tone upon attempting to access the services related to recording In that case you can erase the entire memory by 86499 wait for the messages to be erased aut...

Page 72: ...ges for that extension if s he is busy not answering or a message is being announced indicating that the extension is absent This feature works like the feature Leaving A Message that has been explain...

Page 73: ...If you dial 4 then you go to the point that is about 3 3 5 sec later and you go on listening to the same message If you dial 6 then starting from the moment you are in the voice level of the message...

Page 74: ...receiving the DISA dial tone In order to access an external line while receiving the DISA dial tone F While receiving the DISA dial tone 9 Dial 9 B Enter your extension number B Enter your password E...

Page 75: ...ile receiving the DISA dial tone 7 Dial 7 B Dial the number of the external line you would like to access 01 20 B Enter your own extension number B Enter your password E You have just accessed the ext...

Page 76: ...he ACD By this way 4 minutes of additional time can be obtained corresponding to at most 2 EVM FL modules to be attached on each EVM module EVM DL The EVM DL module offers additional message duration...

Page 77: ...uration 2 min 6 min 0 min 102 min EVM128 2 2 3 Min Duration Max Duration Min Duration Max Duration 2 min 6 min 0 min 102 min EVM128S 4 4 2 4 Min Duration Max Duration Min Duration Max Duration 4 min 8...

Page 78: ...09 2007 THE AUTO ATTENDANT THE VOICE MAIL MODULE AND EVM EVM 38 S EVM 48 S EVM 128 EVM 128 S EVM 48 TECHNICAL REFERENCE AND USER S GUIDE...