131
A
pp
endix
Troubleshooting
Headphones
Issue
Possible Cause and Solution
Page no.
The headphone volume is too low.
If the ‘Nominal Impedance’ specification of the headphones is less than
100 Ω (ohms), set the ‘Phones Volume’ setting in the Phones Settings
menu to High.
The headphone output sounds strange.
Check that the ‘SHS Mode’ and ‘Phones Type’ settings are set to
‘Normal’.
USB (memory device)
Issue
Possible Cause and Solution
Page no.
A USB memory device is not detected, cannot
be saved to, or does not appear to function
when connected to the ‘USB to Device’ port.
Check that the USB memory device is formatted to use the FAT/FAT32
filesystem, and not set to ‘Write Protect’ mode.
Disconnect the USB memory device, turn the instrument off then
on, then reconnect the USB device. If the USB device still does not
function, it may be damaged or incompatible. Please try using a
different USB device.
–
The instrument pauses briefly when
connecting a USB memory device.
This is recognised behaviour when using large capacity (e.g. 8GB+)
USB memory devices.
–
USB MIDI, MIDI, Bluetooth® MIDI
Issue
Possible Cause and Solution
Page no.
The instrument is connected to the computer
using a USB cable (or a USB-MIDI adaptor),
however the software does not respond to key
presses.
Check that a USB MIDI driver is installed on the computer.
Check that ‘USB Audio Device’ or ‘KAWAI USB MIDI’ is selected in the
software’s input/output device settings.
Check that the instrument is not connected to a smart device using
Bluetooth MIDI.
The instrument cannot connect to the smart
device/app via Bluetooth.
Check that the instrument’s Bluetooth MIDI function is turned On.
Ensure that the mobile device’s Bluetooth function is turned On.
–
Try deleting the instrument’s Bluetooth connection using the mobile
device’s ‘Forget Device’ function.
–
Try turning the instrument Off and then On, and/or restarting the
mobile device.
–
