Thrulink Operations Manual
PREFACE
PART NUMBER CONFIGURATOR
THLK -
-
X
THLK Product
Series
Throughput Capacity Indicator (S= Standard; H= High)
Number of Ethernet Ports (2= 1 LAN and 1 WAN; 3= 2 LAN and 1 WAN)
Chassis style (W= wall mount; R= rack mount)
X
Power Supply plug type (A= US; B= UK; C= Europe)
KBC THRULINK PART NUMBERS
This operations manual covers the following part numbers:
DESCRIPTION
KBC
PART
NUMBER
Standard Capacity unit with 1 LAN port:
THLK-S2-Wx
Standard Capacity unit with 2 LAN ports:
THLK-S3-Wx
High
Capacity
server
unit:
THLK-H2-Rx
Note: Standard capacity only available in wall mount, high capacity only available in rack mount.
Accessories:
1000 mA 12 VDC non-regulated power supply*
PS-1000-x
* One included in THLK-S series kits, not used for THLK-H series
PRODUCTS INCLUDED IN KITS
THLK-S series
Qty 1: ThruLink Standard Capacity unit with appropriate number of LAN ports
(according to selected part number)
Qty 1: 1000 mA power supply with appropriate plug
Qty 1: Operations manual
Note: a manual may only be included in one box if multiple units are ordered
THLK-H series
Qty 1: ThruLink High Capacity server.
Unit must be in environmentally conditioned location
Qty 1: Power cord with appropriate plug
Qty 1: Operations manual
Note: a manual may only be included in one box if multiple units are ordered
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Thrulink Operations Manual
PREFACE (CONTINUED)
TECHNICAL SUPPORT AVAILABILITY
This manual is comprehensive to the extent that it will answer many of your technical
questions. Our toll free technical assistance is available should you require additional
assistance. KBC offers technical support over the phone or by way of e-mail to all KBC
qualified integrators on the ThruLink product. The North American technical support
hotline is available during regular US west coast business hours, Monday through Friday
on all non-major holiday business days. KBC will follow up on all electronic inquiries
before the end of the following business day. See below for global tech support.
NORTH AMERICA
888-366-4276: Monday – Friday 10am-8pm Eastern (7am-5pm Pacific)
techsupport@kbcnetworks.com
: 24hr availability, response time varies
HAWAII & ALASKA / GUAM, PR & OTHER US TERRITORIES
949-297-4930: Monday – Friday 7am-5pm Pacific Time
techsupport@kbcnetworks.com
: 24hr availability, response time varies
Note: the toll free 800# does not work from Alaska
CENTRAL / SOUTH AMERICA
techsupport@kbcnetworks.com
: 24hr availability, response time varies
ASIA
apactechsupport@kbcnetworks.com
: 24hr availability, response time varies
SOUTH PACIFIC / PACIFIC ISLANDS
apactechsupport@kbcnetworks.com
: 24hr availability, response time varies
EUROPE
+44(0)1622 418782: Monday – Friday 9am-5pm UK Time
emeatechsupport@kbcnetworks.com
: 24hr availability, response time varies
MIDDLE EAST
emeatechsupport@kbcnetworks.com
: 24hr availability, response time varies
AFRICA
emeatechsupport@kbcnetworks.com
: 24hr availability, response time varies
Technical Support is offered in English, however, KBC has worldwide representatives
who can provide technical support in many local languages.
Please note: technical assistance is available after having read through this manual.
Comprehension of terms and topics will assist in trouble-shoot procedures.
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