KeyGrabber PS/2
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21
Troubleshooting
The
KeyGrabber PS/2
will
not
work with the following hardware configurations:
1. Internal laptop keyboards
2. USB keyboards (even with adapters)
3. Non-conformant PS/2 keyboards
The keyboard is not responding
The keyboard connector or the keylogger connector is not inserted firmly. Please check the
connection with the PS/2 keyboard (purple color plug) and PS/2 port (purple color socket).
The keylogger does not respond to the 3-key combination
Please check the following:
1. Is the keylogger inserted between the PS/2 keyboard and the PS/2 (purple color) port?
2. Is your 3-key combination correct?
3. Are you pressing the 3 keys simultaneously? The 3-key combination will not be
accepted if pressed sequentially.
4. Do you have a text editor active (such as
Notepad
)?
5. Check flash drive mode with the USB Download Accelerator. Check if the log file and
configuration file exist and are readable.
Problems with logging national characters
Please check if you have downloaded the correct layout file and copied it to the flash disk root
directory? If not, please check the
National keyboard layouts
section.
The menu is not displayed properly
Please check the following:
1. Do you have a slow PC? Switch to slow keystroke generation speed.
2. Are you using a standard text editor? Is it the active application? Switch to a simple
text editor (such as
Notepad
).
3. Have you enabled the correct national layout?
4. Are you moving the PS/2 mouse during transmission? Do not use the PS/2 mouse
while in text mode.
