SerialGhost Wi-Fi
Copyright © 2013 KeeLog
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I cannot retrieve the log using KL Tools
Please check the following:
1. Have you added the remote device to the device list in
KL Tools
by providing its IP
address?
2. Has the remote device established a connection to the Access Point? Check if you are
receiving E-mail reports.
3. Have you performed a communication test? Right-click on the device in
KL Tools
and
select
Test Communication
.
4. Have you performed a network search? Run a network search from
KL Tools
.
5. Is a firewall blocking communication? Check if the TCP and UDP ports (default 25999
and 25998) are available for communication.
6. Have you provided the correct 3-character combination? The remote device
configuration must match the data entered in
KL Tools
(default values are KBS or
KBD).
7. Is the remote device located in the same LAN segment as the host computer? If not,
TCP/IP communication will not work.
Problems with time-stamps
Set the correct time by creating a clock configuration file TIME.TXT. Make sure you have not
disabled time-stamping. Refer to the
Clock configuration
section for detailed instructions.
Can I run KL Tools on Mac OS or Linux?
KL Tools
is currently only available for
MS Windows
. For configuring the device under
Mac
OS
or
Linux
, the configuration files CONFIG.TXT, WIFI.TXT, and TIME.TXT must be created
manually, using a text editor.
I’ve checked everything, nothing helps!
If you are still experiencing problems, please do the following:
1. Check if the problem appears with a different baud rate and serial bus configuration.
2. Check if the problem appears with a different serial bus driver.
3. Check if the problem appears using a different USB port.
4. Contact the dealer you have purchased the device from. Please supply all necessary
information (hardware type, model and manufacturer, OS type and version, and a short
description of the problem).
