Troubleshooting
If a problem arises, call Keeper Corporation Customer Service at 800-533-7372 or sales@keepercorp.com
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Motor will not
1. Broken wires or bad
1. Check for poor connection(s)
operate or runs in
battery connection
and that all wiring is tight and clean
one direction only
2. Switch inoperative
2. Check that switch wires are
connected properly to the solenoid
3. Damaged winch
3. Replace or repair
4. Damaged solenoid
4. Replace solenoid
5. Circuit breaker blown
5. Replace circuit breaker
Motor runs
1. Long period of operation
1. Allow to cool
extremely hot
2. Damaged during operation
2. Replace or repair
Motor runs but with
1. Weak/Low battery
1. Recharge or replace battery
insufficient power
Check charging system
or line speed
2. Battery to Winch wire
2. Use only supplied wires. If increase
too long
in length is needed, drop down
wire size to 2 or 3 AWG.
3. Poor battery connection
3. Check battery terminals for
corrosion. Clean as required
4. Poor ground
4. Check and clean connections
5. Damaged motor
5. Replace or repair
Motor runs but drum
Clutch not engaged
Engage clutch
does not turn
Winch runs
1. Battery wires reversed
1. Recheck wiring
backwards
2. Switch wires reversed
2. Recheck wiring
3. Switch installed incorrectly
3. Check switch installation
Winch coast
Excessive load
Reduce load or double line
For replacement parts contact KEEPER CORPORATION Customer Service at 800-533-7372 or email
us at sales@keepercorp.com
All information contained herein is subject to change and/or correction without notice.
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LIMITED LIFETIME WARRANTY: Keeper Corporation Warrants product according to provisions below:
Mechanical components are warranted for lifetime of the winch to be free from defects of material and
workmanship. Electrical components are warranted for 1 year to be free from defects of material or
workmanship. If a defect in material or workmanship occurs, call 800-533-7372 for instructions on how to have
the Product repaired or replaced. This Warranty applies only to the original Purchaser/Consumer of the
Products from the date of purchase of the Product. Defective Products returned become property of the
manufacturer. Limitations on the Warranty: The following limitations apply to the Warranty: (a) The Warranty
applies only to Products which are defective in material or workmanship. This Warranty does not cover normal
wear and tear. The Warranty does not cover service or labor charges which are incurred in removing or
replacing any Product. (b) The Warranty does not cover the winch finish or wire rope. Accordingly, the
manufacturer will not replace, repair or refinish any Products if the finish on the Product is worn in any manner.
(c) The Warranty does not extend to Products which are damaged or which fail as a result of the Product being
abused, neglected, or misused in any manner, or as a result of any accident, or which are misapplied,
overloaded, improperly installed, or altered in any manner by anyone other than the manufacturer its agents or
representatives.
Obligations of Purchaser/Consumer. To obtain the benefits of the Warranty, The Purchaser/Consumer must
return the defective Product(s), freight prepaid together with proof of purchase within the warranty period from
the date of purchase to Keeper Corporation or an authorized service center.
Legal Rights and Limitations of Purchaser/Consumer. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS
AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY PRODUCT SHALL
BE LIMITED TO TERMS OF WARRANTY FROM THE DATE OF PURCHASE AT RETAIL TO THE ORIGINAL
PURCHASER. SOME STATES DO NOT ALLOW LIMITATIONS
KEEPER CORPORATION, 6 INDUSTRIAL PARK DRIVE, NORTH WINDHAM, CONNECTICUT 06256
800-533-7372
KT2500/2500C/KT3000/KT3000C TRAKKER™ ELECTRIC WINCH OWNER’S MANUAL/OPERATING & ASSEMBLY INSTRUCTIONS 2008
